Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

ABOUT US AND THIS POSITION Founded in 1989, our local business has developed a reputation for excellence in Tuscaloosa and beyond. We work with a multitude of corporations, medical practices, insurance companies, banks, industrial manufacturing plants, local governments, and hundreds of small businesses. Our key employees have been with us for over 25 years, and our key technicians have been with us over 15 years. A Technology Service Technician is required to diligently execute the Service Center duties described below. The position emphasizes skill sets in the areas of customer support & relations, software and hardware troubleshooting and resolution, problem diagnosis, and hardware repair and replacement, within a service center environment. The Technician’s primary role will be to provide excellent service and support to our many customers. The Technician should have experience in computer troubleshooting and repair and should be willing and able to absorb more information about, and develop skills pertaining to, diagnosing and repairing computers. The Technology Service Technician focus is on resolving issues with software, computer hardware and peripherals. The Technology Service Technician must have multi-tasking skills, handling multiple trouble shooting and general service scenarios at the same time.

CUSTOMER SERVICE & RELATIONS

Ensure all customers are assisted in a friendly, prompt, professional and ethical manner

Ability to conduct troubleshooting, diagnostics, and repairs in a manner that reflects an outstanding client experience and efficient, productive customer service.

TRAINING & SUPPORT

Provide Product troubleshooting, diagnosis, and repair on (but not limited to) the following products:

Windows 10, 11

Microsoft Office, 365, OneDrive and various Microsoft solutions.

Advanced threat protection and detection.

Attend all required technical training on Microsoft software and other platform solutions we implement, achieving certifications where required.

ACCOUNTABILITY

Complete work orders in a timely manner with good communication to both the clients and Tech Manager

Conduct service policies and procedures accurately

Meet standards for communication, timeliness, and quality

Maintain a clean and organized workspace environment

Involve supervisors quickly when technical support problems are not getting resolved

Be a positive support and help to staff team and management.

Look for opportunities to better the company and the customer experience

Assure the quality experience of our customers

Protect the company against fraudulent and harmful activities

Other duties as assigned

REQUIREMENTS

Understanding of computer hardware, laptop, desktop and virtual computers.

Ability and willingness to learn new products and services in a timely manner

Knowledgeable and willing to learn current and future technology and solutions

We offer great benefits and competitive pay. We pride ourselves on excellent customer service in a supportive, teamwork-focused environment