Join the KPERS Team as a Technology Support Consultant III

This position is located in Topeka, Kansas and requires at least 2 days working onsite.

Are you an IT professional who enjoys solving problems, supporting users, and continuously improving technology environments? KPERS is seeking a Technology Support Consultant III who is eager to learn, diligent in their work, and motivated by delivering reliable, secure, and user-focused technology services.

At KPERS, we're proud to serve those who serve our communities. We provide vital disability and death benefits to protect public employees during their careers—and ensure they enjoy lifetime benefits when they retire. Our members come from all walks of life and professions, united by a shared commitment to serving Kansans.

Why You'll Love Working Here

At KPERS, technology exists to support people and critical public services. You'll be part of a collaborative IT team that values reliability, learning, and service—where your technical expertise directly helps colleagues do their best work every day.

This senior-level role is ideal for someone who enjoys being hands-on with systems and infrastructure while also serving as a trusted technical resource for users and fellow IT team members. You'll work closely with staff across the agency, vendors, and IT leadership to ensure KPERS technology systems remain stable, secure, and well-supported.

What You'll Do

Help Desk & End User Support

• Serve as the lead technical resource for Help Desk operations, providing advanced troubleshooting, escalation support, and guidance to users.
• Work directly with KPERS staff to resolve issues clearly, patiently, and professionally—both on-site and remotely.
• Provide hands-on technical support during Agency Board Meetings and other mission-critical events, helping ensure technology works when it matters most.

Server & Application Management

• Lead the standardized installation, configuration, and lifecycle management of applications and services hosted on physical and virtual servers.
• Test, validate, and document new technologies and configurations in non-production environments before deployment, supporting a culture of stability and continuous improvement.

Standards, Patching & Change Management

• Ensure server builds and configurations meet KPERS standards, security baselines, and change management requirements.
• Apply, verify, and document monthly security patches and system updates.

Security Software & Monitoring

• Ensure servers and endpoints are protected with required security tools, including antivirus, anti-malware, and endpoint protection platforms.
• Monitor alerts, respond appropriately, and coordinate remediation efforts in a timely and collaborative manner.

Backup & Disaster Recovery

• Monitor and maintain server, file, and application backups in accordance with KPERS disaster recovery policies.
• Troubleshoot backup issues, perform restore testing, and serve as a key contributor during bi-annual disaster recovery preparation and testing.

Virtualization, Storage & Infrastructure

• Serve as a technical lead for virtual server environments, storage platforms, and hypervisors, ensuring alignment with KPERS standards, NIST guidance, and vendor best practices.
• Maintain systems on supported releases, apply updates, and document changes through established processes.

Monitoring, Archiving & Governance

• Support and maintain infrastructure monitoring tools, ensuring alerts are reviewed, documented, and resolved.
• Lead support of enterprise archiving solutions to protect sensitive data and meet governance and regulatory requirements.
• Manage hardware and asset inventories and serve as the primary contact for hardware lifecycle tracking, audits, and end-of-life processes.

Endpoint & Deployment Tools

• Support workstation and endpoint deployment tools, including software distribution, inventory tracking, and license optimization.

Documentation, Reporting & Continuous Improvement

• Create clear, accurate system documentation and routine reports.
• Participate in technology refresh initiatives, cross-functional projects, and continuous improvement efforts.

What We're Looking For

We are looking for candidates that have:

• Knowledge of workstation support in a Microsoft Windows environment
• Experience with Active Directory and authentication systems
• Ability to lift and transport PC and related IT equipment
• Strong ability to research, analyze, and resolve complex technical issues
• Ability to communicate technical concepts clearly to both technical and non-technical audiences
• Advanced understanding of operating system fundamentals and operating system security principles
• Experience with virtualization, backup, and system monitoring platforms
• Knowledge of endpoint protection technologies, including antivirus, anti-malware, and file integrity monitoring
• Basic experience with security event monitoring systems and incident response practices
• Basic experience with enterprise content management and image ingestion workflow
• Understanding of TCP/IP, networking fundamentals, and network security concepts
• Basic experience managing firewalls and intrusion prevention systems (IPS)
• Commitment to teamwork, collaboration, and maintaining positive working relationships
• Strong commitment to excellent customer service

Experience Required

Minimum of four (4) years of experience in software/database and hardware management. Education may be substituted for experience as determined relevant by the agency. Or successful completion of 24 hours in computer science coursework or certification and three (3) years of experience in software/database and hardware management

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

To protect the personal health information of candidates, the Kansas Department of Administration tracks disability preference for all State agencies. Health information is not collected at the individual State agency level. Therefore to receive Disability Preference – applicants must apply for this job through the State of Kansas Careers Center at https://admin.ks.gov/offices/personnel-services/jobs. The Kansas Department of Administration will inform KPERS of your preference. View all jobs, then filter by our name – Ks Public Employees Retirement System.

Learn more about claiming Disability Hiring Preference on the Kansas Department of Administration website.

How to Claim Veterans Preference

Former military personnel or their spouse that have been verified as a 'veteran'; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

The Kansas Department of Administration tracks veteran's preference for all State agencies. This information is not collected at the individual State agency level. Therefore to receive Veteran's Preference – applicants must apply for this job through the State of Kansas Careers Center at https://admin.ks.gov/offices/personnel-services/jobs. The Kansas Department of Administration will inform KPERS of your preference. View all jobs, then filter by our name – Ks Public Employees Retirement System.

Learn more about claiming Veteran's Preference Learn on the Kansas Department of Administration website