SUMMARY:

The Technology Technician plays a crucial role in managing equipment, maintaining records, and providing IT support to ensure the continuity of systems and tools. This position involves responsibility for overseeing equipment management, personnel logs, and IT training records. Additionally, the Technology Technician serves as a light Support Help Desk resource, offering advice, implementing solutions, and ensuring the seamless operation of technology systems.

Responsibilities:

1. Equipment Management:

- Oversee the management and maintenance of technology equipment, including computers, peripherals, and other hardware.

- Track equipment inventory, conduct regular audits, and ensure proper documentation and labeling.

- Perform routine equipment maintenance and coordinate repairs or replacements as needed.

2. Personnel Logs:

- Maintain accurate personnel logs related to technology staff, including hiring and termination records.

- Update personnel information, job roles, and access permissions as necessary.

- Ensure compliance with relevant organizational policies and procedures.

3. IT Training Records:

- Establish and maintain IT training records for technology staff.

- Track training progress, certifications, and skill development.

- Coordinate training sessions and ensure staff is up-to-date with relevant technology skills.

4. Support Help Desk:

- Serve as a light Support Help Desk resource, providing advice and guidance to end-users.

- Address and resolve technical issues, including software and hardware problems.

- Collaborate with the IT team to implement solutions and ensure system continuity.

5. System and Tools Management:

- Assist in the management and maintenance of IT systems and tools.

- Perform system updates, installations, and configurations as needed.

- Collaborate with IT staff to identify areas for improvement and implement enhancements.

Qualifications:

- Associate's degree in information technology, computer science, or a related field is preferred.

- Proven experience in equipment management and IT support roles.

- Knowledge of IT training and development processes.

- Strong organizational and record-keeping skills.

- Excellent problem-solving and troubleshooting abilities.

- Effective communication and interpersonal skills.

- Familiarity with IT systems and tools.

- Ability to work independently and collaboratively.

SPECIAL REQUIREMENTS:

1. Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas.

2. Must have access to reliable transportation in order to make required site visits or trainings

Must have Physical demands and work environment:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

1. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.

2. WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

General sign off: The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.

I have read and understand this explanation and job description.

I acknowledge that I am employed by G&A Partners and SERCO of Texas and assigned the duties described in this document. I have read the above job description and understand that I am responsible for carrying out the duties described within the job description, as well as additional responsibilities as assigned.

I understand my FLSA classification has been established in accordance with applicable federal and state laws and that I will be paid accordingly. I acknowledge that non-exempt employees will be paid at the overtime rate for any time worked beyond 40 hours in a given work week. I further understand that overtime must be preapproved by my immediate

supervisor or a member of the management team. In the interest of maintaining accurate records, I agree to report my actual time worked using the system designated by management.

I understand that my performance will be rated based upon the performance expectations attached as an addendum to the job description. I understand that this document does not represent a written employment contract and does not alter the at-will status of my employment. Either the Company or I have the right to terminate my employment at any time