Role Salesforce BSA Location San Jose, CA Duration 12+ months Responsibilities Tag team projects with our Salesforce Consultants, gather technical requirements from customers and be the first line of support for any client questions or issues. Share best practices and be consultative to clients throughout the duration of the project act as a trusted partner Gathering requirements from clients and translating them into features for a developer to build Participate in process flow analysis and process redesign along with Project Manager Collaborate with a team of Salesforce Architects, Developers, and Consultants to determine the most appropriate technical strategy and designs to meet business needs Understanding what features need to be built with the entire system in mind and can think ahead and outside the box of what the completed system will look like to ensure a complete end-to-end workflow Communicating with developers and validating their solutions not only before development but as well as performing QA when required to ensure that they meet the needs of clients Configure and maintain clients Salesforce instances via declarative tools, including workflows, process builders, reports, dashboards, etc. Writing test cases that can be delivered to clients and support them during UAT Comfortable training clients on Salesforce and newly built features Provide current best practice and third party solution alternatives from the AppExchange Establish and build a rapport with clients throughout the project lifecycle to identify areas of future business Minimum Qualifications Minimum of 5 + years of Salesforce configuration experience with 8 to 10 years of IT experience. Detailed understanding of the Salesforce Classic, Salesforce Lightning, Salesforce Sales Service Cloud experience Demonstrated knowledge of the Salesforce.com sales cloud development environment including but not limited to items such as custom objects, declarative functionality, process builders, and workflows Experience with JIRA or any project management tool Sharp individual, who is comfortable speaking to clients Salesforce Admin certification is a plus