TekSynap, a “Fast 50” technology company in the Washington DC area that offers technology solutions to federal, state and local government agencies. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
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The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment. Will provide SME level support for SolarWinds at Joint Base Andrews with potential travel to other selected locations.
RESPONSIBILITIES
Provide Tier 3 level Support for NOC SolarWinds environment.
Subject Matter Expert on SolarWinds NPM, SAM, and NCM, and growing and maintaining the SolarWinds application infrastructure.
Work with the Network/Systems/Applications teams and SolarWinds Support to troubleshoot and understand system faults and application performance issues.
Develop, support and manage complex, reports.
Interface with appropriate personnel to ensure proper escalation during outages or periods of degraded system performance.
Oversee the daily SolarWinds execution and maintain an expert view of the current SolarWinds state of operations.
REQUIRED QUALIFICATIONS
Requires Bachelor's degree in Engineering, Computer Science or related field and 12+ years of relevant experience. Additional years of related experience, training, and/or certifications accepted in lieu of a degree.
Must hold current or obtain with 90 days of start date DoD 8570 IAT2 certification Security+ CE or higher.
Currently possess a DoD Secret security clearance.
Develop sound solutions to Tier 3-4 complex problems, produce system level reports, report status to Senior level Management.
Proven Subject Matter Expert skills working with SolarWinds.
Resolves SolarWinds highly complex problems using significant application of technical knowledge, conceptualizing, reasoning and interpretation. Managing Active Directory/ADFS and DFS
COMPETENCIES
Establish Focus
Motivational Support
Change Management
Develop Others
Performance Management
Oral Communication
Written Communication
Persuasive Communication
Interpersonal Awareness
Build Relationships
Analytical Thinking
Conceptual Thinking
Strategic Thinking
Technical Expertise
Initiative
Foster Innovation
Results Oriented
Teamwork
Customer Service
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Location: Joint Base Andrews
Type of environment: Office setting
Noise level: medium
Work schedule: Schedule is day shift Monday – Friday. May be requested to work overtime and weekends to meet program and contract needs.
Amount of Travel: 5>#/p###
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
Secret Clearance
Must successfully pass drug screening
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.