Job Description

WINDOWS DESKTOP/TRADE SUPPORT

WASHINGTON, DC 20010 | CHICAGO, IL

MODE ONSITE FROM DAY1

SUBMISSION RATE -$ 23-/HR. ON W2 MAX

JOB DESCRIPTION WINDOWS DESKTOP/TRADE SUPPORT

EXPERTISE:

• 3+ years’ experience providing desktop support to a Trade Floor environment.

• 3+ years’ experience supporting Trade Floor PC build and associated compliance controls

• Trade floor experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide excellent 1st and 2nd line desktop support within a high paced trading environment
• Maintain effective working relationships with other support teams and service providers.
• Participate in shift ROTA and project work when required
• Observe Health and Safety requirements at all times.
• Identify underlying root causes for recurring IT problems to improve the overall service of the team and reduce call volumes
• Effectively communicate to the team all relevant information
• Ensure all tickets are logged and updated in SNOW in a timely manner and the quality of tickets is always kept high
• Assist in determining severity 1 and 2 incidents and progress them in line with the Problem and Incident Management process
• Aid during major incidents. This will include providing information for notifications and updates, liaising with other teams to provide information relating to the Incident and participating in wash-up meetings
• Be aware of new application deployments, obtain relevant documentation, and complete all required training
• Participate in Operational and User Acceptance Testing of new applications
• Maintain the confidentiality, integrity and availability of data associated with an application or service
• Document solutions and other knowledgebase information
• Ensure all changes to PC hardware estate are managed within the asset database.
• Adhere to security, regulatory and compliance policies and procedures affecting Trading Operations Support, e.g., MRL, Compliance

DESIRABLE CRITERIA:

• Industry or accreditations Microsoft, Cisco, A+, …

• Experience with State-of-the-art Trader Voice technology - ITS.Netrix plus Cisco IP Telephony

• Comparable 1st Line trader application support skills (Market Data subscriptions etc.)

• Windows Scripting

• Computer Science Degree

• Information Technology Certifications

• Demonstrable experience of recording, analysing, and managing resolutions in line with Service Level Agreements whilst ensuring user requirements and expectations are managed

• Strong demonstrable experience of Trade Floor technologies – markets data, trader voice and trading applications.

• Ability to work well within a team

• Experience working in a managed desktop environment (i.e., with lockdown controls in place)

• Professional demeanor

• Strong communication skills (i.e., highly customer-focused, articulate, and methodical)

• Strong sense of urgency and understanding of the Trading environment

• Proven troubleshooting skills (IT problem analysis / diagnosis and resolution)

• Outstanding documentation skills

• Experience of industry standard compliance demands e.g., FCA, SOX, Dodd-Frank regulations

• Experience supporting a wide range of technologies including:

  • Windows 10/11
  • Active Directory
  • A range of computing platforms, (desktops, laptops, tablets and mobile phones)
  • Local Area Networking (LAN) and remote access services (such as VPN).
  • O365 Office productivity suite
  • Corporate messaging using Outlook/Exchange platform for thick client, web-based email, and handheld devices
  • Instant messaging using Windows, MS Teams, ICE Chat, Vantage, Office Communicator Group Chat clients
  • High tech meeting rooms (video conference, telepresence, wireless network, and touch screen tablet PCs)
  • Unified document capture and production systems (printer, scanner, fax)

Thanks & Regards,

SATYENDRA PANDEY Account Manager

Email:satyendra.pandey@tekfortune.com

phone: +1 732 508 4470 x1012 mobile: +1 732 422 5941

Tekfortune Inc

1297 Centennial Ave. Suite #5-330 Piscataway, NJ 08854  

www.tekfortune.com

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Company Description

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world’s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.