Job Description

Job Description

HIRING FULL TIME CALL CENTER CUSTOMER SERVICE AGENTS

$13.50/HOUR

7456 S. STATE ROAD, BEDFORD PARK IL

Are you looking for a company you can believe in and are ready to put 100% effort into making things happen?

Are you looking for a company that BELIEVES IN YOU and wants to help you take care of your career goals?

Are you able to do what is necessary to achieve YOUR personal goals?

Do you want to learn, grow, produce and be respected by your peers for the talents you bring to the organization?

We are looking for customer service superstars!

TelAssist is accepting applications in our call center for Inbound Call Center Agents. We are looking for motivated and performance-driven people. More importantly, we are looking for the RIGHT people to fill these unique and important positions.

WORK AT HOME… FOR NOW!

Yes, you can work from the comfort of your home as we transition back to our offices.  When that transition is complete you will also begin working on site in our call center.

A one-week paid training process is conducted. Once you have successfully completed training, you will begin handling incoming calls for a wide variety of businesses. Training may be conducted in office or remotely.

TECHNICAL REQUIREMENTS WHEN WORKING FROM HOME:

• Must have your own personal computer or laptop. (No Chromebooks, no laptop screens 13" or smaller)
• High-Speed Broadband Internet that meets our requirements of at least 6mb download and 2mb upload. (Speed test instructions are provided in this ad for your convenience.)
• We will provide you with a headset to use.
• Computer will need to be connected to your router/modem with a wired, Ethernet connection. You will NOT be able to work using Wi-Fi with our system.

GENERAL JOB REQUIREMENTS

• A friendly and upbeat voice and a positive attitude
• Good grammar and spelling as well as a professional demeanor
• Computer skills in a Windows-based environment
• Punctual with great attendance
• Fast learner and be able to type well (at least 35 words per minute)
• Punctual / Dependable
• Be a ‘team player’!

COMPENSATION:

$13.50 per hour.

OUR BENEFITS INCLUDE:

• Employee Stock Ownership
• Full Medical, Dental, Vision benefits
• Paid Vacations (up to 4 weeks per year over time)
• Traditional 401K and Roth 401K options with company matching
• Free Life Insurance policy
• Legal Assistance, and more!

SHIFTS OFFERED:

• Full Time/Full benefits (40 hours) / Part time/Partial benefits (28 hours) / Part Time/No benefits (15 hours)
• Availability to START AS EARLY AS 6AM CENTRAL AND END AS LATE AS 2AM CENTRAL.
• Full time staff will be scheduled 5 9-hour shifts or 4 11-hour shifts
• You must be available to work a full shift on weekends (a Saturday each week or a Sunday each week).
• You must be very punctual with great attendance.

DURING TRAINING:

Should we train in office we will be respecting our state’s Social Distancing guidelines. We request that you:

• Have your own mask and use it every time you enter or exit our facility.
• Wipe down your workstation every time you leave it.
• Remain appropriately distanced from others in our call center.
• We will assign seating.

Training will last approximately one week. You will start working from home once completed. We will have plenty of cleaning supplies on hand to keep you, your fellow trainees, and your trainer safe during our training process.

We answer incoming phone calls from our clients. We professionally greet callers, provide and request required information, document information and transfer incoming calls or take messages as necessary. We also relay and route critical messages to on-call personnel by prioritizing emergency calls, paging individuals to inform of emergencies and utilizing call center tools to ensure the right person receives the right message at the right time. Again, we provide INBOUND customer support only - we are not a telemarketing center.

Our jobs require people that are very detail oriented. We handle calls for a large number of accounts and so there is always a lot of activity and new challenges to face and resolve daily!

To learn more about us, please visit our website at telassist.com.

Don't miss out on this opportunity - apply today!

SPEED TEST

Before applying, please conduct a free speed test online. As stated, you will NOT be able to work off Wi-Fi, HOWEVER, for this speed test, you can use Wi-Fi on your smart phone, tablet or personal computer.

Instructions:

• Make sure you are connected to Wi-Fi and not cellular.
• Go to fast.com on any browser. The test will begin to load automatically. Let it run until it gives you a final download speed.
• When download speed is final, click “Show More Info” to begin testing upload speed.
• Keep your Download and Upload speeds handy in the event that the manager contacts you regarding the position.

TO APPLY:

• Click Apply Now and answer any questions provided.
• We will be in contact with you with the next steps.

WE LOOK FORWARD TO HEARING FROM YOU!

Job Types: Full-time, Part-time

Pay: $13.50 per hour to start