Telcor Support Analyst (Contract)

Classification: Contract

Contract Length: 12+ months

Work Location: Fully Remote

Position Summary

The Telcor Support Analyst will be responsible for providing advanced application and interface support for the Telcor QML middleware. This will be a key role in preparing and supporting a variety hospitals for upcoming MEDITECH Expanse go-lives by ensuring successful Telcor connectivity between laboratory instruments and the MEDITECH system. This position focuses on enabling data exchange through proper device integration, validation, and documentation to meet operational and regulatory standards.

The analyst will work collaboratively with Laboratory, IT, and firewall teams to configure and validate interfaces, manage connectivity issues, and complete validation packets required for Medical Director approval. Candidates must be technically proficient, detail-oriented, and capable of troubleshooting complex integrations in a fast-paced, multi-site environment.

Responsibilities

• Support the connectivity of laboratory instruments to Telcor, ensuring seamless data transmission to MEDITECH Expanse.
• Work closely with local IT, Lab, and firewall teams to configure and validate device connections, troubleshoot connectivity issues, and access servers as needed.
• Perform interface testing and validation to ensure data accuracy and integrity between Telcor and MEDITECH.
• Manage validation packets; executing test cases, capturing screenshots, and compiling complete documentation for Medical Director review and approval.
• Participate in troubleshooting sessions and assist in resolving interface and connectivity issues during pre-go-live activities.
• Collaborate with enterprise deployment and project teams to ensure consistent configuration, workflow alignment, and best practices across facilities.
• Maintain detailed documentation of configurations, test results, and validation outcomes.
• Contribute to continuous process improvement by identifying workflow efficiencies and recommending integration enhancements.

Requirements

• Background in Lab integrations – familiarity with lab instruments, HL7 interfaces, and data validation processes.
• Strong Lab interfacing experience, ideally with Telcor QML or other laboratory middleware applications (e.g. Instrument Manager, Data Innovations, Orchard Copia).
• Candidates should be familiar with HL7 messaging, data mapping, server connectivity, and instrument communication.
• Experience with network configurations, firewall coordination, or device connectivity troubleshooting is highly desirable.
• Prior experience supporting Telcor connectivity or validation projects in a healthcare or laboratory environment.
• Proven ability to execute and document validation testing, including assembling validation packets for clinical sign-off.
• Working knowledge of laboratory instruments and associated data workflows.
• Excellent organizational, communication, and documentation skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook).
• Detail-oriented, self-motivated, and able to manage multiple concurrent assignments.
• Demonstrated adaptability, accountability, and customer service orientation.

Education

• Bachelor’s degree in Information Systems, Laboratory Science, or related field preferred.
• Equivalent combination of education and directly relevant experience will be considered.