$28 per hour
As a Tele Chat / Phone Chat Support representative, you will be the first point of contact for our clients and will be responsible for providing top-notch customer service and support via telephone and online chat. You will serve as a liaison between the company and our patients, resolving any inquiries or issues they may have in a timely and professional manner.
Here at Prime Easily Dental, we value our clients and strive to provide them with exceptional service. Your role as a Tele Chat / Phone Chat Support representative will play a crucial part in maintaining our commitment to excellence. Some of the duties and responsibilities of this role include:
\- Answering incoming calls and responding to online chat inquiries promptly and professionally
\- Assisting clients with inquiries related to their dental treatment plans and scheduling appointments
\- Providing technical support and troubleshooting for online services and applications
\- Maintaining accurate and detailed records of all client interactions
\- Collaborating with the operations team to ensure customer satisfaction and resolution of any issues
\- Identifying opportunities for improvement and providing feedback to the management team
\- Adhering to all company policies and procedures, including HIPAA regulations, to maintain confidentiality and protect patient information
Qualifications:
\- High school diploma or equivalent required; some college coursework preferred
\- Prior customer service or call center experience preferred
\- Strong communication skills, both verbal and written
\- Excellent problem-solving and critical thinking skills
\- Ability to multitask and work efficiently in a fast-paced environment
\- Proficient computer skills and familiarity with online chat platforms
\- Availability to work flexible hours, including nights and weekends as needed
\- Knowledge of dental terminology and procedures is a plus
In return, we offer a competitive salary, benefits package, and the opportunity to be a part of a growing and successful team. We also provide ongoing training and support to help you excel in your role and advance within the company.