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Telecommunication Engineer

A

Advanced Automation Consulting

Telecommunication Engineer

Arlington, VA
Full Time
Paid
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  • Responsibilities

    Job Description

    Job Description

    AAC is seeking a Telecommunication Engineer with an understanding of Microsoft Solutions for our client working a hybrid/remote schedule in Arlington VA. The Telecom Engineer will work with a team to design, implement, and optimize Voice over Internet Protocol (VoIP) systems while leveraging advanced Microsoft technologies including Microsoft Teams. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, collaborative environment.

    **** This position requires some on-site work in Arlington, VA. ****

    **** This role requires the ability to obtain a clearance. ****

    Responsibilities:

    • Consult the design, deployment, and support of VoIP systems, ensuring robust, scalable, and secure solutions
    • Support Configuration, management, and optimization of Microsoft-based UC platform Microsoft Teams Voice
    • Support Integration of VoIP systems with existing infrastructure, including Active Directory, Exchange, and Office 365
    • Analyze business requirements and develop technical solutions to meet organizational communication needs
    • Troubleshoot and resolve complex VoIP-related issues, ensuring minimal downtime and high service quality
    • Develop and maintain detailed documentation, including network diagrams, configuration files, and process workflows
    • Stay updated on VoIP and Microsoft technology trends, recommending innovative solutions to improve communication systems
    • Collaborate with cross-functional teams, including network, security, and IT operations, to ensure seamless integration and optimal performance
    • Perform capacity planning, monitoring, and performance tuning of VoIP systems
    • Train and mentor team members on VoIP and Microsoft technologies

    Required Qualifications:

    • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
    • Minimum 3 years of experience in Telecommunication or Information Technology
    • Experience deploying new solutions in a large enterprise environment (5000-10,000 users)
    • Understanding or ability to learn Microsoft Unified Communications platforms, including Microsoft Teams Voice and Skype for Business
    • Strong knowledge of Session Initiation Protocol (SIP), Real-time Transport Protocol (RTP), and QoS for VoIP applications
    • Proficiency in troubleshooting VoIP call quality and connectivity issues using tools like Wireshark and other packet analyzers
    • Solid understanding of networking principles, including VLANs, NAT, firewalls, and SBCs
    • Exceptional analytical and problem-solving skills
    • Strong verbal and written communication skills for technical and non-technical audiences

    Preferred Qualifications:

    • Master's degree in a related field
    • Experience with hybrid cloud and on-premises VoIP environments
    • Knowledge of regulatory requirements, such as E911 compliance and VoIP security standards
    • Familiarity with PowerShell scripting for automation and configuration of Microsoft UC platforms
    • Certification(s) such as Microsoft Certified: Teams Voice Engineer Expert, CCNP Collaboration, or equivalent
    • Experience with call center or contact center solutions and integrations
    • Experience with enterprise-grade VoIP equipment, such as Cisco, Avaya, or similar systems

    Company Description

    Advanced Automation Consulting, Inc., headquartered in Columbia, SC, is an IT Consulting Services firm focused on the long-term success of our clients and consultants. At AAC, we never lose our intense, passionate focus on the needs of our clients. We attract and retain the best and brightest consultants and provide them with support, training, and the project discipline to ensure the success of our clients and AAC.

    We operate at the highest level of integrity at all times, strive to be the Best of the Best in all that we do, and we are the Best Value service provider to our clients.

    Company Description

    Advanced Automation Consulting, Inc., headquartered in Columbia, SC, is an IT Consulting Services firm focused on the long-term success of our clients and consultants. At AAC, we never lose our intense, passionate focus on the needs of our clients. We attract and retain the best and brightest consultants and provide them with support, training, and the project discipline to ensure the success of our clients and AAC. \r\n\r\nWe operate at the highest level of integrity at all times, strive to be the Best of the Best in all that we do, and we are the Best Value service provider to our clients.