Job Description

Serve as the primary point of contact for our property's telephone system, managing professional communication and call routing for our organization.

Key Responsibilities:

• Manage and direct incoming calls efficiently to appropriate departments and personnel through the property's telephone system
• Provide professional, courteous customer service while handling all incoming calls with appropriate etiquette and protocol
• Maintain comprehensive knowledge of emergency procedures and protocols to ensure proper response coordination
• Handle emergency communications effectively, coordinating with security and maintenance teams to address urgent situations

Qualifications

• Minimum one (1) year of experience in telephone switchboard operations, multi-line phone systems, or customer service
• Strong English language proficiency required; Spanish language proficiency is highly desirable
• Demonstrated computer proficiency with minimum typing speed of 30 words per minute
• Proven ability to maintain high attention to detail in a fast-paced environment
• Physical capability to remain seated and maintain focus throughout assigned shift
• Must obtain and maintain all required certifications and licenses for the position

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.