Benefits:

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job Summary At Herring Bank, our mission is to build “Relationships for a Lifetime”; Teller I serves as the face of the bank, providing excellent customer service while performing routine banking transactions such as deposits, withdrawals, payments, and check cashing. This role is foundational to understanding the bank's operations and is designed for individuals looking to grow within the retail banking environment.

Key Responsibilities

Process routine financial transactions accurately and efficiently.

Balance cash drawer daily and verify end-of-day totals.

Identify potential fraud or unusual account activity.

Refer customers to appropriate bank services and staff.

Assist with night depository duties and ATM errors.

Promote bank products and services when appropriate.

Follow all bank policies and procedures, including compliance requirements.

Complete training on phone procedures and call queue system; consistently log in, answer incoming calls professionally, directing or transfer callers to the appropriate department or team member.

Assist customers with basic online banking inquiries such as password resets, account navigation, and troubleshooting common login issues.

Greet customers promptly and professionally; provide excellent service.

Participate in branch opening/closing procedures and maintain branch security standards.

Qualifications

High school diploma or GED.

6 months of teller experience or 1 year of related customer service and cash handling experience.

Skills and Competencies

Basic math and computer skills.

Ability to maintain confidentiality at all times

Effective communication and time management abilities.

Proven ability to deliver excellent customer service.

Ability to work scheduled shifts and maintain punctual attendance.

Complete in-house training based on requirements set up for this position

Ability to work with minimal supervision while performing duties.

Must follow company policies, all state and federal laws, regulations and guidelines

Ability to deal with routine problems involving multiple facets and variables.

Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Managment has the right to revise the job description or require that other tasks be performed as needed.