Teller/Member Services Representative II

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Explorers Federal Credit Union

Teller/Member Services Representative II

Tea, SD
Full Time
Paid
  • Responsibilities

    Location: Tea, SD Full-Time | In-Branch

    At Explorers Credit Union , we believe in financial empowerment and exceptional service. We're looking for a Teller/ Member Services Representative II (MSR) to be the friendly face and helpful guide for our members as they navigate their financial journeys.

    What You’ll Do:

    As an MSR, you’ll be a key part of our front-line team, helping members with:

    • Everyday transactions like deposits, withdrawals, and loan payments
    • Opening and maintaining accounts (including IRAs, business accounts, and share certificates)
    • Supporting debit card services (ordering, disputes, fraud alerts, and inventory)
    • Balancing cash drawers, vaults, and teller machines
    • Mentoring teammates and supporting teller operations
    • Promoting credit union products and services that benefit our members
    • Process account maintenance requests (e.g., address changes, stop payments, etc.)
    • Research and resolve member inquiries related to deposits, cleared checks, money orders, corporate checks, bill pay, and debit card transactions
    • Perform other duties as assigned or as the role evolves

    You’ll also play a role in ensuring compliance with financial regulations and helping identify potential fraud or suspicious activity.

    What You’ll Bring:

    • 1–3 years of experience in teller operations or financial services (preferred)
    • Strong attention to detail and organizational skills
    • Excellent communication and customer service abilities
    • Confidence with computers, calculators, and office equipment
    • A team-first attitude and a passion for helping people

    Why Explore With Us?

    • Career Growth : We invest in you—with training, mentorship, and clear paths to advancement.
    • Growth Mindset Culture : Innovation, learning, and continuous improvement are part of our DNA.
    • Community-Focused : Make a difference beyond the desk. Earn 8 extra PTO hours just for volunteering!
    • Generous Time Off : Recharge with 15 PTO days (grows with tenure), 11 holidays, plus your birthday off!
    • 401(k) Match : We contribute 2% match + 4% nonelective to help build your financial future.
    • Comprehensive Benefits : Health, dental, and vision insurance, plus company-paid disability and life coverage.

    Requirements:

    • High school diploma or GED
    • Ability to pass a background check and credit screening
    • Ability to lift up to 50 lbs (e.g., coin bags)

    Whether you're just starting out or looking to take the next step, this is more than a job—it's a chance to be part of something meaningful. Apply today and help us guide members toward financial success!