Job Description
Perform system level log captures/analysis of several Network elements in the 4G/5G Network architecture to identify root causes of product and key performance issues.
• Document and maintain the troubleshooting steps including updating technical documentation for primary areas of responsibility
• Identify automation opportunities & implement scripts for log analysis, for discussions with external customers/internal customers
• Strong on customer support as well as data analysis of logs, etc.
• Must be able to drive for issue resolution with other Engineering teams
• Initial analysis of Network KPI degradation to quantify and qualify the issue
• Be able to proactively perform Ad-hoc/periodic parameter audit, issue signature audit and SW/FW audit
• Ensure the latest ticket status ticket status is provided to the customers
• Software and patch upgrades on network element to support feature testing and issue resolution verification
• Provide 24X7 support as needed for commercial Network outages and network performance issues. Also provide technical reviews and provide support to customers as needed
Qualifications:
• Bachelor’s Degree in Telecommunication or Network Engineering with at least 2 years of experience in Wireless Telecom environment.
• Good knowledge of UNIX/LINUX operating systems
• Good Scripting skills using but not limited to Python, Shell or Perl
• Strong documentation skills, ability to communicate effectively, a major team player in a small but dynamic environment
• Strong knowledge of MS office tools like Excel, power point and Word.
• Good analytical skills to investigate and evaluate trending data for issue resolution
• Good knowledge of 4G and 5G wireless network architecture concepts, RAN protocols and eNB interfaces S1-MME, S1-U is a plus
• Good knowledge of trouble ticket and knowledge management systems
• Willing to work during night to accommodate debugging involving offshore R&D teams.
Company Description
Telnet, Incorporated is a consulting firm providing complete Telecom and IT solutions globally. Established in 1995, Telnet has been providing innovative and competitive solutions to wireless operators, equipment vendors, as well as government and other commercial entities, in form of turnkey operations or technical outsourcing. Telnet provides its clients with superior products and customized solutions that give them the edge in today's competitive market place. Telnet's dedicated staff is committed to your success.
Telnet, Incorporated is a consulting firm providing complete Telecom and IT solutions globally. Established in 1995, Telnet has been providing innovative and competitive solutions to wireless operators, equipment vendors, as well as government and other commercial entities, in form of turnkey operations or technical outsourcing. Telnet provides its clients with superior products and customized solutions that give them the edge in today's competitive market place. Telnet's dedicated staff is committed to your success.