QUALIFICATIONS EDUCATION
High school diploma or the equivalent.
OTHER
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Superior communication skills. Able to interact and get along with all customers. Exerience with F&I product sales, or able to efficiently learn product
PHYSICAL REQUIREMENTS SURROUNDINGS
spend time indoors in air-conditioned areas.
SITTING
on a regular basis
STANDING
on a regular basis
WALKING
on a regular basis
BENDING, TWISTING AND/OR STOOPING
infrequently
KNEELING AND/OR SQUATTING
infrequently
LIFTING
25 lbs to 50 lbs
infrequently
REACHING AND/OR LIFTING OVERHEAD
infrequently
CLIMBING
stairs
REPETITIVE HAND/FINGER MOVEMENT
on a regular basis
GRASPING/GRABBING WITH HANDS
infrequently
PUSHING AND PULLING
infrequently
EXPECTATIONS GENERAL EXPECTATIONS
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
JOB-SPECIFIC EXPECTATIONS
Acquire pertinent information by interviewing customer and then describe available insurance products.
After an analysis of the customer’s situation, provide a description of features and benefits relating to policies and products offered and propose to customer amount and type of coverage based on the analysis.
Compute and quote premium rates for recommended policies.
Contact policyholders to clarify policy, and assist by proposing adjustments or additions in insurance options, or to make changes in beneficiaries.
Obtain loan approval or answer any unresolved questions concerning application information or credit history through appropriate communication with creditors. Approve loan within allocated limits. Notify applicant of loan acceptance or denial.
Enable efficient operation of Finance and Insurance transactions by maintaining amiable and professional relationships with local banks and credit bureau reporting agencies. Establish closing and vehicle delivery date through consultation with sales representative.
Establish closing and vehicle delivery date through consultation with sales representative.
Gather and create necessary forms and other documentation as well as arrange loan closing and vehicle delivery.
Establish credit history and initiate credit bureau investigation.
Determine viability of granting loan through analysis of applicant financial status, credit history etc.
Inspect, assess, and authorize, or recommend, approval of customer application for consumer credit loans.
Answer customer questions, correct if necessary, and ask for signature on all forms, specifically loan application and information authorization forms.
Calculate monthly payment. Inform applicant of credit report, specifically principal borrowed, interest rate, term, monthly payment, and other costs.
Enter necessary information into the computer and keep to procedures to make certain proper and timely completion of all paperwork. Confirm accuracy of all forms.
Achieve specific product sales quotas as allocated by the sales manager.
Consult with potential credit customers to determine available monthly income after living expenses to meet credit obligations. Solicit specified information for loan application.
Utilize a selling protocol that strongly emphasizes features and benefits so that all customers experience reliable interactions with the dealership.
Expound on the features of all products to customers in addition to their benefits.
Demonstrate to each customer advantages of products over competing brands. Establish their interest in the products presented to them.
Other duties as assigned.