QUALIFICATIONS OTHER

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

PHYSICAL REQUIREMENTS SURROUNDINGS

spend time indoors in air-conditioned areas.

SITTING

on a regular basis

STANDING

on a regular basis

WALKING

on a regular basis

BENDING, TWISTING AND/OR STOOPING

infrequently

KNEELING AND/OR SQUATTING

infrequently

LIFTING

25 lbs to 50 lbs

infrequently

REACHING AND/OR LIFTING OVERHEAD

infrequently

CLIMBING

stairs

REPETITIVE HAND/FINGER MOVEMENT

on a regular basis

GRASPING/GRABBING WITH HANDS

infrequently

PUSHING AND PULLING

infrequently

EXPECTATIONS GENERAL EXPECTATIONS

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

JOB-SPECIFIC EXPECTATIONS

Maintain upbeat and friendly attitude throughout your shift.

Offer quality assistance when needed to office personnel to facilitate a productive and congenial office environment.

Conduct telephone transactions courteously and quickly. Greet customers and assist them by providing requested information, forward calls, or documenting messages in a timely manner to serve the customers.

Be polite and friendly and greet customers promptly to make them feel welcome.