As the employment agency hiring temporary workers to be assigned to the Gates Foundation, we are responsible for direct hiring and seeking candidates for the following temporary role at the Foundation.

AgileOne designs and develops global workforce and procurement solutions for Fortune 1000 companies. Our focused and consultative approach provides solutions that streamline business processes and deliver efficiencies to human resources, procurement, and suppliers.

The Foundation
We are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve.
**
The Team**
The People & Business Enablement Team provides a foundation of client and administrative support by offering HR operational, consultative or administrative assistance. The group is comprised of 4 sub-teams including HR Global Operations (HRGO), Associate HR Business Partners, HR Administration and HR Business Partners. This position will sit on the HR Global Operations sub-team and report to the Senior Manager, People & Business Enablement.

The HRGO team is a collection of highly skilled, dedicated and passionate individuals who collectively partner to coordinate complex tasks, serve as project team members and manage sensitive information. Candidates should demonstrate a similar level of passion for the role and excitement to join the team. **

Your Role**
The Interim Coordinator, HR Global Operations (HRGO), serves as a primary contact to foundation staff, resolving inquiries and requests for HR related transactions. This role ensures efficient and accurate execution of a variety of HR operational activities that are associated with the lifecycle of employees and contingent workers. The coordinator understands and interprets HR policies and programs to provide exceptional service on a variety of tasks. They also serve a critical role in handling HR employee data in Workday and personnel files. Team members also may support the execution of key projects focused on HR and foundation-wide initiatives so may serve as key project team members.

A coordinator may be a subject matter expert in at least one HR center of expertise and/or HR program managing critical issues, solving them and, when necessary, raising appropriately for final resolution. In addition, aptitude for proactive identification and implementation of process improvements would be a requirement of the role. Close collaboration with peers to continuously evaluate and improve operational efficiency and effectiveness is imperative for success in the position! **

What You'll Do**

• Responds to, and efficiently resolves, inquiries from employees and managers relating to HR policies and programs, maintaining strict confidentiality as needed
• Partners and collaborates effectively across HR and with other relevant operational staff (HR Partners, Talent Acquisition, Compensation, Benefits, IT, Legal, etc.)
• Appropriately tracks and manages inquiries and requests from employees and HR colleagues in relevant systems; adheres to established service level agreements
• Supports the analysis of HRGO services and transactional data to identify ways to constantly improve effectiveness and efficiency, while partnering with key stakeholders
• Understands and triages sensitive issues requiring additional escalation; Proactively engages other partners to inform decisions.
• Handles employee and position data in Workday including data entry, integrity, auditing and reporting; keeps all relevant HR systems updated real-time as required for role
• Assists in developing deliverables and monitoring status, including document creation, presentation preparation, logistical support, and SharePoint management
• May participate as an HRGO representative on relevant projects and initiatives and supports execution and delivery of project work
• Participates in system testing and enhancements, coordinating with HR Business Analyst team
• Keeps informed and updated on relevant HR policies, systems and procedures

Your Experience

• Bachelor's degree preferred and 3-5 years of relevant work experience
• Strong planning, execution, coordination and organizational skills; very proficient at independently prioritizing and multi-tasking to achieve results
• Proficient user of Workday (data entry, integrity, auditing and reporting) and other HR systems including Zendesk and SharePoint
• Demonstrated ability to understand, interpret, and explain HR policies, programs and processes
• Customer oriented service experience with demonstrated track record of collegiality
• Advanced abilities with Office suite of applications including Outlook, Excel, SharePoint, Teams
• Ability to access and utilize data across multiple tools and systems in a timely manner
• Excellent oral and written communications skills requiring diplomacy, discretion and good judgement
• Ability to maintain confidentiality when dealing with employee requests and issues
• Highly collaborative and interpersonally effective; able to interact with individuals from varied backgrounds, communication styles, and positions internally and externally
• Makes sound and timely decisions based on span of responsibility
• Already demonstrating, or capable of becoming, a subject matter expert in one or more HR system and/or tool used by the foundation
• Ability to train and mentor others to use HR systems or tools
• Keen detail orientation and dedication to accuracy
• Strong problem-solving skills and ability to deal with ambiguity

*Must be able to legally work in the country where this position is located without visa sponsorship.

Hiring Requirements

As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.

NOTIFICATION: All opportunities listed are temporary in scope, and your employer would be AgileOne. These assignments are temporary and “at will.” There is no guarantee of on-going employment with AgileOne or any promise, express or implied, of conversion to employment with the Foundation.