APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another.
This position is responsible for providing administrative and professional support to the Health Center Director, Chief Medical Officer, Mid-level Providers, and Registered Nurse. The Administrative Assistant has a working understanding of medical technology and terminology, as well as front office and back office procedures. This is a temporary position, to be hired for no more than 6 months.
Required Education
- High School Diploma; two years of college preferred.
- Training in Medical Terminology.
- Training in Health Information Privacy.
Required Experience
- Three years of experience in a Medical Administrative Support position.
- College attendance, work-related experience, or completion of business courses in office procedures and medical coding.
- Experience using advanced computer skills, including Microsoft Office (Word, Excel) and Google Apps.
Primary Duties/Essential Functions
- Assists the Director, Physician, Mid-level providers, and nurse in providing administrative support such as scheduling, accounts receivable/payable, and preparing documents and reports as assigned using Microsoft Word and Excel.
- Serves as the initial contact for students seeking services or information from the Student Health Center (SHC).
- Request and run reports through Medicat Electronic Medical Record (EMR) for the physician and the director.
- Acts as a PR liaison between the Student Health Center and patients, families, staff, faculty, and other outside offices.
- Assists in scheduling appointments for physicians, nurse practitioners, physician assistants, and nurses.
- Maintains confidentiality at all times.
- Professionally manages a wide range of incoming phone calls and inquiries regarding health center services, appointments, insurance, hard waiver process, immunization compliance, and messaging for the health center staff.
- Responsible for tracking all pre-matriculation immunizations for incoming students through Medicat and managing account holds for incomplete records.
- Procurement of front office budget; purchase orders, department account transfers for health center services, cash deposits made for SHC services, ordering office supplies, accounting for collection of payment for lab services.
- Responsible for verifying postings made to student accounts by Medicat at the end of each business day.
- Assists students with reimbursement from patient insurance for services received and paid for in the SHC.
- Assists with SHC special events and promotions.
- Participates in weekly Staff Meetings.
- Responsible for creating and updating the written SHC Front Office Policy and Procedures.
- Participate in continuing education.
- Other duties as assigned by the SHC Director or the Chief Medical Officer.
- Regular, punctual attendance is required by the supervisor based on department needs.
Skills
- Typing speed of 60 words per minute.
- Excellent use of grammar and spelling.
- Ability to produce accurate, neat, and legible documents.
- Excellent attention to detail.
- Excellent organizational skills.
- Excellent verbal communication skills.
Mental Demands
- In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
- Ability to work under pressure, exuding a mature demeanor while multitasking in a deadline-oriented environment with accuracy and consistency.
- Ability to work independently and meet deadlines.
- Ability to work collaboratively with a team, as well as an independent contributor.
- Ability to exercise good judgment and discretionary skills in determining when to act independently and when to consult management prior to taking action.
- Self-starter with a positive attitude.
- In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
Physical Demands
- Requires keyboard and 10-key work.
- Intermittent sitting and standing.
- Extensive telephone usage.
- Ability to lift, pull, grasp, bend and reach.
- Ability to lift up to 20 lbs.
Visual Demands
- Computer monitor and reading.
Environment
- Pleasant office, comfortable temperatures.
- Multiple conversations and transactions are occurring simultaneously.
Technologies
- Proficient in Google Apps., Microsoft Office, Word, and Excel.
Compensation
- Grade 6: $17.72 to $20.38 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications, experience, and internal equity. In addition to compensation, APU offers a competitive benefits package.
Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Please click the links to learn more about 'what we believe', our 'mission statement', and our 'statement of faith'.
You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/.
This role is designated as a Campus Security Authority (CSA) under the Clery Act. It involves responsibility for students and the campus community, requiring the individual to receive and report crimes or incidents to Campus Safety, especially those posing an ongoing threat.
Azusa Pacific University will conduct a background check on all final candidates.
Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.
Required Skills
Required Experience