Job Description

The Desk Clerk is responsible for staffing a front desk in an urban apartment community lobby and providing the utmost in customer service and security, requiring attention to detail, effective time management and interpersonal skills.

• Property Name: Timbercroft
• 67 Timber Grove Rd, Owings Mills, MD 21117, USA
• Full-Time
• Unit Count: 284
• Reliable transportation to and from work, possibly including off-site training locations, is required to fulfill job duties.

Pay: $15 / Hour

DUTIES AND RESPONSIBILITIES

1. Walk the common areas and amenity facilities to ensure the wellbeing of the community.
2. Monitor foot traffic through the lobby of the building.
3. Check in Guests according to Standard Company Protocol.
4. Be tactful and courteous at all times.
5. Monitor security cameras.
6. Maintain a log of all happenings in the community.
7. Respond to all pages for assistance. Immediately inform management of major emergencies.
8. Other 1. Comply with all Fair Housing Laws, FPI Standard Operating Procedures, and FPI policies and procedures. 2. Promote a professional image by adhering to FPI Management's Dress Code Policy. 3. Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management. 4. Perform any and all functions as directed by the supervisor, including special project assistance. 5. Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).

Qualifications

Minimum Requirements:

• Minimum 1 year of experience in a similar front desk or customer service desk role.
• High School diploma or equivalency certificate.
• Must be proficient in speaking, reading, and writing in English.
• Basic computer skills (email, internet, etc.).
• Ability to work a graveyard (12:00 AM to 8:00 AM) shift, weekends and on call.

Skills Required:

• Basic Computer Skills
• Customer Service
• Internet Use

Additional Information

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.