Job Description

• Consistently offer professional, friendly and engaging service
• Book and enter room reservation requests using the Property Management System
• Enter and/or Update group lists as required, while ensuring accuracy
• VIP reach-out to guests booking high-rated suites
• Manage Reservations inbox and in-house reservation requests from Sales, Convention Services and Executive Office
• Update reservations ensuring a flawless check in and check out process, including acquiring deposits when needed and set up of billing instructions
• Present up-sell opportunities and recommend hotel facilities, based on guest interests
• Liaise with Sales and other departments as required
• Answer telephone and email inquiries in a timely manner
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

• Previous customer related experience required
• Knowledge of Opera an asset
• Previous Property Manager System experience preferred
• Computer literate in Microsoft Office applications required; notably Outlook, Word and Excel
• Must be able to type 50 words per minute
• Strong attention to detail
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs; remaining calm & courteous at all times
• Physical Aspects of Position (include but are not limited to):
• Frequent sitting throughout shift
• Occasional kneeling, pushing, pulling, lifting, walking and standing
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Hourly Rate: $35.06

Visa: Must be able to provide proof of eligibility to work in the United States

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D