Job Description

SALES ASSOCIATE (KEYHOLDER) TEN THOUSAND VILLAGES – SEATTLE, WA

The Sales Associate provides a unique shopping experience by engaging customers and using the selling process developed by Ten Thousand Villages while maintaining excellent customer service standards. This role participates in other tasks necessary to running a successful store including but not limited to: quick and efficient register skills and processing orders and maintaining the cleanliness of the store. The Sales Associate opens and closes the store according to Ten Thousand Villages policy.

THIS POSITION SUPPORTS AND CONTRIBUTES TO THE TEN THOUSAND VILLAGES MISSION BY:

This is a front-line position that is the bridge between our artisan partners and the customers. Success of this position is crucial to Ten Thousand Villages to be able to maintain or grow our purchases to artisans.

POSITION DUTIES/RESPONSIBILITIES:

• Greet customers and share the mission of the store

• Determine and understand customers’ needs by asking open-ended questions.

• Explain product features and benefits while addressing customer shopping needs.

• Differentiate Ten Thousand Villages from other retailers by explaining the mission and telling product and artisan stories.

• Ring items on the Point-of-Sale system and pack items to avoid damage.

• Provide customers with available artisan information and gift cards, and invite customers back to store. ∙

• Anticipate and resolve customer service issues.

• Use the intranet and online catalog to follow through on customer requests and questions. ∙

• Work with staff and volunteers to ensure consistent coverage of the sales floor.

• Maintain an awareness and control of loss prevention through attentive customer service. ∙ Open and

• Close the store according to Ten Thousand Villages policies and procedures.

• Maintain displays and back office through regular cleaning, straightening and dusting.

• Receive, price and stock orders as assigned.

• Be self-motivated and able to recognize when something needs to be done.

• Perform additional duties/responsibilities as requested by the Store Manager which contribute to the position’s success and the mission.

• Contribute to overall sales growth of the store through excellent customer service according to Ten

Thousand Villages Sales and Service Standards.

WORKING HOURS:

Must be flexible in scheduling, available for closing shifts at least three times per week, minimum of four Saturdays/Sundays per month. Vacation is not allowed during the holiday season (November - January).

PREFERRED EXPERIENCE/KNOWLEDGE/EDUCATION/SKILLS/ABILITIES:

∙ 1-2 years customer service and retail sales experience ∙ Self -motivated, outgoing, energetic and enjoy working with people ∙ Basic arithmetic and data entry skills ∙ Ability to execute multiple tasks simultaneously ∙ Ability to communicate clearly and be a participant of a driven store team ∙ Ability to attractively display merchandise according to company guidelines ∙ Commitment to maintain compliance with company dress codes and policies

PHYSICAL REQUIREMENTS:

∙ This job operates in a standard retail environment not exposed to adverse environmental conditions. Standing for extended periods and walking for short periods of time, and the visual acuity to determine the accuracy, neatness, and thoroughness of work or to make general observations of facilities are required.

∙ This role requires the ability to climb, stoop, kneel, crouch, reach, push, pull, finger, grasp, and feel objects of varying textures and size. Repetitive motion occurs frequently, hearing and talking abilities are required constantly, and the ability to lift and move objects up to 30 pounds is required frequently and up to 50 pounds is required occasionally.

Job Type: Part-Time or Full-Time