Tenant Services Representative

Boro Park, Brooklyn, NY

60k annually

Full time, M-Th: 9-5, F: 12:30/1:30; in person;

 

Job Summary

As the Tenant Services Representative, you'll play a key role in keeping our properties running smoothly and our tenants satisfied. You'll support day-to-day operations across leasing, tenant relations, maintenance coordination, and compliance—ensuring we stay organized, responsive, and ahead of the game.

This is a great role for someone who’s detail-oriented, a strong communicator, and passionate about providing excellent service in a fast-paced environment.

What You'll Be Doing

Daily Operations

• Keep our Vacancy Sheet current with move-ins, move-outs, deposits, and updated tenant info

• Manage tenant communications through phone, email, and our online portal

• Process tenant applications, onboarding, and offboarding in Rent Manager

• Post rent charges, issue statements, record payments, and handle deposits

Weekly Responsibilities

• Review and update online listings to ensure accuracy and visibility

• Flag and discuss slow-moving units with the Property Manager to adjust strategy

• Oversee communication with brokers on listings and tenant placements

Tenant & Lease Management

• Prepare and issue new leases, lease renewals, and voucher paperwork

• Track and support collections, including communicating with tenants in arrears

• Record violations, monitor status, and help facilitate resolution

Maintenance & Compliance

• Process maintenance tickets and keep tenants updated on status

• Schedule and track preventative maintenance

• Support compliance tasks like inspections, filings, and required registrations

• Manage parking assignments and records

Who We're Looking For

We want someone who lives our core values every day:

1. Respectful – Positive, collaborative, and receptive to direction

2. Unpretentious – Genuinely confident and grounded

3. Honest – Communicates clearly and follows through with integrity

4. Focused – Strategic in execution and always thinking one step ahead

5. Results-Oriented – Accountable and driven to get things done

In addition to that, you’ll need:

• Strong written and verbal communication skills

• A customer-first mindset and confidence on the phone with a diverse tenant base

• Great organizational skills and close attention to detail

• The ability to learn quickly, adapt to changing needs, and follow through

This role is perfect for someone looking to grow in property management, enjoys variety in their day, and takes pride in keeping things running behind the scenes.

 

 

Email resume to: sarah@maiplacement.com