SUD PROGRAM MANAGER - TSS PROGRAM IN WESTFIELD
The Gándara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community. The Mission of the Gándara Center is to promote the well-being of Hispanics, African-Americans, and other culturally diverse populations, through innovative, culturally competent behavioral health, prevention, and educational services.
The SUBSTANCE USE DISORDER PROGRAM MANAGER will manage the day-to-day operations of the residential treatment program which is designed to empower residents with the skills needed to achieve lasting recovery. The Program Manager is accountable to the Clinical Director, who is responsible for providing supervision and training. The Program Manager is one who actively promotes the philosophy of Gandara Center RRS Services, and maintains a high level of commitment to the programs.
- PHYSICAL PLANT AND STAFFING - necessary to meet overall agency goals and provide services to program consumers.
- Responsible for competent and complete shift coverage.
- Ensures orientation is conducted with all new personnel on program operation, procedures and practices, and that all new employees attend New Employee Orientation.
- Reviews and approves schedules for all house management issues, as well as for kitchen and maintenance personnel.
- Prepares and submits monthly client attendance reports with proof of monetary contributions (client fees and food stamp submission) with accuracy and in a timely manner.
- Participates in case conference meetings, as appropriate.
- Provides direct care to all clients assigned to the program when necessary.
- Promotes client’s empowerment with participation in activities, groups, peer support and advocacy process, and through the encouragement of members’ independence.
- Develops strong supportive relationships with consumers.
- Provides crisis intervention.
- Provides for client care and safety, and adheres to all safety measures.
- Acts as a client advocate.
- Adheres to program and agency policies and procedures.
- Helps facilitate client’s participation in the daily activities of the program (i.e., socialization groups, recreational groups, psycho-education, and any other group in which the client participates).
- Assists staff in planning, implementing and leading scheduled activities.
- Other duties as assigned by the Senior Director.
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- PROGRAM AND STAFF DEVELOPMENT SERVICES
Necessary to meet overall program and agency goals, and provide support to management and program staff.
- Assists in annual program planning and report writing as it relates to the program.
- Assists in the monitoring of personal effectiveness in implementing job functions.
- Represents Agency in a professional manner.
- Able to react positively to change and to handle other tasks assigned due to changing environments.
- Other duties as assigned by the Senior Director.
III. ADMINISTRATIVE RESPONSIBILITIES/RECORD KEEPING
Necessary to meet administrative requirements of the job by government bodies, funding sources, agency policy, etc.
- Assists the Clinical Director to facilitate and attend scheduled staff meetings.
- Maintains program adherence to state license and regulation procedures.
- Disburses all requested and received funds (petty cash) and submits all vouchers, receipts or proof of expenditures to controller’s office in a timely manner.
- Maintains assigned financial record keeping and submits requests and/or reports accurately and in a timely manner.
- Available to implement job functions both in and out of the Agency as needs require and/or Agency policy permits.
- Maintains job related record keeping as prescribed by Agency policy
- Attends all staff meetings, management team meetings, and in service trainings, when required.
- PROFESSIONAL GROWTH AND DEVELOPMENT
Necessary to develop to full potential professionally.
- Seeks and uses management staff for training and supervision.
- Attends Agency required trainings.
- Engages in self-evaluation to develop professional goals.
Required Skills
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Knowledge of target population’s behavioral dynamics.
- Knowledge related to treatment of client population.
- Knowledge of state regulations and licensing procedures regarding service provision.
- Knowledge of community resources/agencies.
- Knowledge of training needs and procedures.
- Ability to develop programs.
- Demonstrates effective leadership and decision making abilities.
- Demonstrates client advocacy skills and ability to establish viable working relationships with appropriate agencies.
- Demonstrates excellent supervisory and delegation skills.
- Ability to structure and organize job responsibilities.
- Ability to master First Aid, CPR, Defensive Driving and Fire Safety
- Demonstrates excellent math, verbal and communication skills.
- Displays sound judgment.
- Works well as a team leader.
- Bilingual (Spanish/English) encouraged to apply
- Physical and mental demands are located at the end of this job description
WORKING CONDITIONS
- This position is a 40 hour a week position, five (5), seven (8) hour days unless agreed upon by the Senior Director. Shift hours are normally from 9:00 a.m. to 5:00 p.m., however they may vary. Shift may require working on holidays and some weekends. Program Manager utilizes his/her own office space for purposes of supervision, record keeping, writing progress notes and other administrative tasks. Working conditions include moderate travel between the program and administration offices, trainings and provider meetings.
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MINIMUM QUALIFICATIONS
- Associate or Bachelor degree in human services, substance use disorder treatment, counseling, or related field preferred.
- CADC/LADC II with two years ‘experience in residential treatment programs.
- Must have knowledge of community resources.
- Must have valid driver’s license, and meet Agency requirements for driving history records
SUCCESS FACTORS
The Program Manager should be a professional who actively supports the philosophy of the agency and maintains a high level of commitment to the agency’s clients and co-workers. Success factors include:
Patience and compassion
- High energy level; self-directed
- Task - oriented
- Open, direct interpersonal style; works well as a team member.
- Performs well under stress and in the event of a crisis
- Open, direct interpersonal style of communication
- Dependable, committed and motivated
- Organized and efficient
- Must have a car for business purposes.
- Ability to maintain good attendance
BENEFITS:
- Retirement Plan 403(b)
- Health, Dental, Vision, and Life Insurance
- Paid vacations
- 11 paid holidays
- 8 discretionary days a year
- Discounts offered to your Verizon and/or Sprint plans
The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Required Experience