DUTIES AND RESPONSIBILITIES:

• Responsible for collection of receivables using established collection procedures on a portfolio of customer accounts. 
• Maintain a smooth functioning of credit portfolio - supplying responsive, process-effective services to internal and external customers. 
• Responsible for ensuring Customers Financial Services metrics are achieved 
• Establish and maintain contact with customers concerning past due amounts, payment trends, and other matters related to past due receivables to improve company cash flow. 
• Visit, if required, or Contact customers on past due items and perform resolution of disputed invoices. 
• Interfaces with a variety of functional areas at various business sites related to customer disputes, invoice copies, proof of deliveries, contract/PO issues, etc. 
• Conduct business in a manner that promotes both internal and external customer satisfaction. 
• Conduct periodic A/R reviews with the sales and finance organizations 
• Understand existing policies and procedures (process maps) to ensure compliance for each business unit. 
• Review delinquent accounts on a regular basis to determine root causes. 
• Propose customer credit limits and payment terms

Required Skills Required Experience

REQUIREMENTS:

• Bachelor Degree, preferably in Economics
• Minimum 2 years of credit and collections experience
• Intermediate knowledge of collections and payments process 
• Fluency and ability to work in English and Spanish;
• Ability to work in another foreign language is considered as a plus;
• SAP experience is a plus
• Goal oriented, motivated self-starter, with excellent organizational and analytical skills & the ability to handle multiple tasks.
• Strong PC skills including Excel and experience with other Microsoft Office products: Word, PowerPoint, Outlook, etc.
• Strong problem solving, interpersonal skills
• Availability to travel.