Tenneco has recently acquired Federal-Mogul. The strategic combination of Tenneco’s Ride Performance business with Federal-Mogul’s Motorparts business will establish a global aftermarket leader with an impressive portfolio of some of the strongest brands in the aftermarket including Monroe®, Walker®, Wagner®, Champion®, Fel-Pro® and MOOG®.  The company’s broader aftermarket product coverage, stronger distribution channels, and enhanced channel development will strengthen its position in established and high growth markets (China and India), and drive success through new mobility models and capturing evolving e-commerce opportunities.

We are looking for an experienced Customer Service Representative to join the manufacturing team at our Kettering, OH facility. This person will be responsible for working directly with our OEM customers to ensure on time delivery and zero negative production impact. The Customer Service Representative will ensure and identify that customer orders are built on time for delivery dates by following the Master Production Schedule. They’ll need to maintain all records in support of 100% on time customer delivery by working to prioritize shipping dock pick & pack operations. The person in this role will be Tenneco´s main contact for the customer in delivery negotiations (timing, quantity & additional costs) caused by demand variations and/or sourcing fulfillment issues. This person will report to the Customer Service Manager and will become a valued member of our manufacturing team therefore, opportunities for advancement are strong.

The team is ready to act immediately on those candidates who are the best fit for the role. You’ll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager.  We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.

RESPONSIBILITIES:

DAILY:

• SBWP/EMFOR review to ensure demand flow.
• Sales report review.
• Customer shipments management.
• Customer portals actionable items perform hourly/daily as required, including all electronic responses (eSupplier, Covisint, NNA portal, etc.).
• Customer portals information review.
• Expedite plant builds – pack and locate product as required to meet customer orders.
• Process SAP order entry shipment documents; pick list, pack list, manifest, and transfer order entry.
• Process Federal Express, UPS, and export documents.
• Process EDI - ASN (advance ship notices) as required.
• Significant customer contact and problem resolution.

 WEEKLY:

• Customer Forecast validations.
• Customer Demand variations review.
• Plant finished goods inventory reduction, excess/obsolescence efforts, and finished goods warehouse cycle counting initiatives.
• Control/resolve packaging flow issues.

MONTHLY:

• Validation of following month sales in daily basis
• OTD performance follow up

 AS NEEDED:

• Phase In/Phase Out
• Expedite freight requests
• Respond to customer changes/expectations with urgency 24/7
• Daily material shortage review and execute if expedite needed
• Customer meetings (as needed).
• Engineering Change reviews for new products

Required Skills Required Experience

EDUCATION: Bachelor’s Degree preferred, or equivalent customer service experience in lieu of

SKILLS & EXPERIENCE:

• 5+ years of Customer Service experience, automotive or manufacturing heavily preferred
• Proven SAP knowledge, skill, and ability.
• Knowledge of customer portals, (eSupplier, Covisint, NNA portal, etc.) is preferred.