Job Description

Job Description

Role: Windows Systems Administrator/Help Desk Technician

Duration: 18+ months

Job Location: Greensboro-Winston Salem-High Point, NC (100% on-site position)

Contract - Only W2 candidates. No Corp to Corp applicants

Seeking an experienced Desktop / Windows System Admin to provide ongoing Tier 3 support. The Desktop Technician will be the most senior member of the desktop team supporting a 1000+ end-user international organization. This would include the tech to design, install, and maintain customer Windows-based architecture environments using Microsoft Endpoint Configuration Manager (MECM) and Endpoint Manager (Intune) while managing the full lifecycle approach to end-user computing applications provided to our customers.

Day to Day Activities:

• Participate in both the long-term strategic planning for customers and the day-to-day requirements to maintain a stable, productive, and secure environment.
• Responsible for providing Tier 3 support, end-user platform engineering, desktop engineering, and configuration management
• Create and deploy custom configurations and applications
• OS and application packaging
• Utilizing ITSM methodologies and software to provide incident and change management
• Managing licenses and assets
• Developing and evolving SOPs for desktop and software management

Minimum Experience:

• 3+ years of technical experience in support of desktop technologies within a professional environment
• 3 years of Windows Desktop OS administration experience with extended knowledge of Windows 10

Skills:

• Windows 10/11 troubleshooting skills
• Expertise in Windows, Microsoft 365, and Active Directory support and troubleshooting
• Experience with Windows Server 2016/2019 interface and management
• Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
• Strong writing skills for client-facing documentation and executive-level communications
• Strong technical troubleshooting and analytical skills
• Communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Microsoft Endpoint Configuration Manager or Endpoint Manager experience is a plus
• Experience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM+S, Intune, or Office 365 E3 is a plus
• Application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.
• Custom reporting and dashboard creation within UEM tools to include PowerBI
• Deployment compliance evaluation and stakeholder reporting
• Regular collaboration with IT support peers and IT executives
• Escalation and collaboration with application support vendors
• Image Management: endpoint (PC and Server) operating system build, customizations (task sequence), and deployment
• Operating system version upgrade provisioning and deployment
• ITIL foundations use ITSM tools to include inventory, incident, request, problem, change, and release management activities.
• Regular use of PowerShell scripting
• Testing and distribution of authorized patches

Top MUST have Skills

• Experience with Windows Server 2016 interface and management
• Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
• Create and deploy custom configurations and applications
• Application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.
• Expertise in Windows, Microsoft 365, and Active Directory support and troubleshooting
• Ability to write automation skills using Powershell and/or PowerAutomate

Company Description

TenTek has been in business since 1989 and is recognized as a leading staffing provider of tech professionals to a growing client base.

Company Description

TenTek has been in business since 1989 and is recognized as a leading staffing provider of tech professionals to a growing client base.