Job Description

Desktop Analysts interact with department management, animation production

crews and other supporting departments to provide second tier technical support to the

business unit.  work closely with our technology vendors and our department’s production

help desk technical coordinators to resolve multi-platform software and hardware problems for

production, development and administrative users.

• Participates in researching, testing and implementing optimized technical solutions for

production users.

• Multi-platform computer system management (Linux / UNIX, Apple OS X and Windows):

o Administration

o Security policy / access rights

o Imaging

o Remote control

o Customization

o Application support

• Leverages array of software utilities to troubleshoot and streamline department services.

• Understands production workflows and timelines.

• Measure, calibrate and validate color reference displays and OS parameters to meet DTVA

production requirements.

• Performs miscellaneous technical special projects as assigned by department management.

• The ability to write “light weight” scripts for automating processes is a plus.

• Participates in hardening new solutions for production solutions.

Qualifications:

• Bachelor’s degree in a technical discipline.

• Must be able to follow directions and procedures.

• 3 to 5 years of experience working with (advanced troubleshooting and configuration

experience) Linux or UNIX, Mac OS and Microsoft Windows based systems in a network

environment.

• 3 to 5 years of experience working with computer graphics / media applications

• 3 to 5 years in supporting computer systems in a large company / enterprise environment.

• 3 to 5 years of experience working with network management and administration utilities in

TCP/IP networking environment.

• Able to communicate technical information effectively – both written and verbally.

• Ability to work in a fast pace, production critical team environment.

• Must have a strong customer service orientation and have the ability to work with a diverse

user community.

• Must be well organized and detailed oriented.

Company Description

TenTek has been in business since 1989, and is recognized as a leading staffing provider of tech professionals to a growing client base.