Job Description

Veolia Water Tech Zone is seeking a key member of our Field Service Management team in the South region (TX/LA/OK/AR) leading a team of two to five professional field leaders and a broader team of multi-skilled operators. Our ideal candidate has an industrial or technical background, preferably in water and wastewater treatment solutions with experience in customer and account management as well as managing a team.

Key Characteristics

• Lead fulfillment of the Water Tech Zone Field Service activities within the assigned customer base
• Manage contracts and operations at customer sites ensuring safety, contract compliance, and financial performance
• Responsible for lifecycle management of all assets within the assigned customer base, ensuring the team has necessary tools and skills to prevent failures and deterioration of equipment
• Responsible for all Field Service operational metrics including EHS, quality of service, utilization, profitability and cost to serve

Duties & Responsibilities

• Develop and drive business strategies across the assigned portfolio
• Collaborate with Sales and Commercial Engineering teams to support business growth
• Responsible for building, developing and holding responsible for day-to-day fulfillment of the field service teams
• Partner with HR and Training Team for staffing activities including recruitment and training
• Own development of strong succession plans for the assigned team
• Foster a culture, and drive continuous improvement within the assigned team
• Demonstrate excellent EHS standards and follows policies/procedure
• Lead process improvement, restructuring and business transformation
• Optimize workflows and processes for efficiency and cost-effectiveness
• Collaborate cross-departmentally to align operations with organizational objectives
• Play a significant role in long-term planning, project status reporting, and implementing change control processes
• Review Voice of Customer survey results and own closure of identified deficiencies
• Drive timely closure of customer issues or audit findings
• Communicate with leadership and supporting functions and request necessary resources when something is off target

Qualifications

Knowledge, Skills & Abilities

• Accountability
• Communication
• People management/leadership
• Computer proficient
• Adaptable
• Customer relations
• Action-oriented
• Strong troubleshooting and problem-solving skills
• Knowledge of wastewater processes and standards
• Ability and willingness to work in and lead cross-functional teams
• Demonstrated program/project management skills

Education & Experience

Required:

• BS degree in a technical field, i.e., Chemical Engineer, Mechanical or Electrical Engineering, or equivalent experience
• Minimum eight years’ experience and relevant leadership experience in industrial water, wastewater, or food & beverage water treatment solutions or related fields

Preferred:

• Experience with water treatment equipment and systems (DAF, UF, RO, EDR, EDI)
• Ability to travel within assigned region (25%)
• Computer proficiency with Google Workspace
• Strong customer focus and service-related background

Additional Information

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.