Tesoro Group is seeking a Supportive Housing Coordinator to join one of our long-term client's team at one of their properties in St. Paul, MN. The ideal candidate will have 2 years of experience working in property management and housing within affordable housing communities – transitional housing for individuals transitioning from being homelessness. This role is a contract role (30 days) but could go contract to hire for the right candidate (90-120 days before conversion).

This role will be working with a transitional housing community built in 1968, 48 units and 3 stories.

Salary: $22-$25/hour. This role is a contract role (30 days) but could go contract to hire for the right candidate (90-120 days before conversion).

Schedule: Monday – Friday 8am – 430pm – some weekend and evening availability during peak seasons and projects.

Responsibilities and Job Duties:

Provides comprehensive recovery-oriented case management services for assigned individual residents:

• Conducts a thorough strengths-based assessment with each new resident and reassess regularly in conjunction with individual plan development.
• Develops an asset-based service plan with each resident and updates the plan with each resident quarterly.
• Links residents with new community-based services as individual plans warrant and assists residents to maintain existing community-based linkages as needed.
• Provides individual counseling utilizing evidence-based techniques such as motivational interviewing.
• Provides case coordination for residents with internal and external partners.
• Takes the lead in responding to individual crisis situations.
• Coordinates with residents, property management, and Housing Coordinator to resolve lease violations and other housing sustainability issues.

Facilitates recovery-oriented, rehabilitative individual activities:

• Incorporates at least one educational activity into each resident’s service plan.
• Provides or facilitates evidence-based group education in Illness Management Recovery, work readiness skills development, relapse prevention, home management and living skills.
• Contributes to the development of the community by participating in such responsibilities as Resident Council and the community newsletter.

Assists residents to positively resolve situations that place tenancy at risk:

• Meet with each resident (individual or group) within 30 days of move-in to assure resident understanding of lease, handbook, and house rules.
• Responds to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within 1 hour in emergency situations).
• Works collaboratively with both residents and property management to fully resolve lease adherence concerns/housing risk and minimize lease terminations.
• Develops, implements, and monitors written agreements for resolving housing risk with residents.
• Assists residents with preparations for unit inspections and re-certifications.
• Mediates disputes between neighbors and/or between residents and property management.

Works as an effective team member:

• Participates effectively as a collaborative member of a coordinated property management/ services team.
• Participates effectively as a co-equal member of a team of service coordinators with shared responsibility for supporting all residents.
• Actively participates in Advantage Services team meetings and promotes collaborative problem solving and professional development.
• Work collaboratively with property management staff and other departments of the client’s portfolio.

Maintains timely, accurate, complete, and secure resident records:

• Gathers and accurately enters individual resident and program data into CRM, local, state, and national databases as required by program funding within required timeframes.
• Reviews and updates paper and electronic files of assigned residents at least quarterly including:
• releases and data privacy requirements.
• HMIS reporting requirements.
• ETO reporting requirements
• Assures that paper and electronic data is secured from access by unauthorized persons.

Other Duties:

• Develops an annual professional growth plan for continuing training.
• Develops a directory of service/resources for each housing community.
• Coordinate publication of each housing communities’ monthly newsletter
• Completes other miscellaneous projects as assigned.

Qualifications and Experience:

• Associate or bachelor’s degree in related field or at least three years’ experience in a related field.
• Two years’ experience implementing human service programs focused on ethnically, socially and/or economically diverse populations.
• Two years’ experience implementing programs that address mental health, chemical health, and/or co-occurring disorders and homelessness.
• Two years’ experience implementing programs that use evidence-based models of intervention (e.g. IMR, supported employment, supportive housing).
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
• Experience utilizing MS Office and web-based programs.
• Ability to respond to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within one hour in emergency situations).
• Be Certified in CPR and First Aid or could become certified within six months of starting position.
• Be at least 21 years of age.
• Provide proof of a current and valid driver’s license issued in the state of residency.
• Have or be willing to obtain adequate automobile insurance and reliable vehicle.
• Meet the company Motor Vehicle Record (MVR) criteria.

Preferred Qualifications and Experience:

• Residential and/or clinical experience with persons experiencing mental illness, chemical dependency, co-occurring disorders, and homelessness.
• Experience with medical social work and documentation.
• Knowledge and experience in supportive housing.
• De-escalation and crisis intervention skills.