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Customer Care Representative

Tessa Corporation

Customer Care Representative

Santa Fe Springs, CA
Full Time
Paid
  • Responsibilities

    Job Description

    JOB DESCRIPTION

    We are a company that offers superior hair products and comprehensive support to professional salons and hair stylists. Providing coaching and mentoring of proven & unique concepts in all aspects of the beauty industry (technical, creative & business) is our distinctive purpose. We work nationwide directly with salons and stylists who want to change their world! We provide professional-only, luxury hair products and amazing customer service in all aspects of our business.

    WHAT YOU DO:

    Receive customer orders via email or over the phone.

    Troubleshoot problems with orders/delivery for customers.

    · Research customer requests, including reviewing product availability, shipment, quantity, quality, delivery and lead-time.

    · Enter data for new orders, make changes to existing orders and complete orders acknowledgement, customer correspondence and possibly invoicing.

    · Coordinate efforts between sales, shipping, and routing, to fulfill customer requests as required

    · Take part in reviewing and authorizing returned goods.

    Additional projects as needed

    QUALIFICATIONS:

    · Must have excellent phone skills—for customer service, taking orders, upselling monthly promotions, etc.

    · Knowledge of hair styling/professional salons are a plus.

    · Bilingual in English and Spanish

    · At least 1-year experience in a customer service role.

    · Order Entry experience is a plus.

    · Proficiency with Outlook and Microsoft Suite

    · Experience as a proactive problem solver.

    · Ability to prioritize and stay on task.

    · Strong oral and written communication skills.

    · Ability to exercise independent judgment and follow-through on work assigned.

    · Must have organization skills and data entry accuracy.

    Job Type: Full-time

    Pay: $15/Hour

    Job Type: Full-time

    Pay: $15.00 per hour