Job Description

Job Description

The Part-Time Test Center Administrator (TCA) works in a fast-paced, professional environment, and ensures the integrity of our testing services by proctoring and controlling the computer-based test center setting. This will include greeting the candidates (testers), verifying candidate identification, monitoring the exam process and maintaining all policies and procedures.

Responsibilities include:

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Administer and proctor tests at Prometric Corporate sites
• Administer and proctor Certified Nursing Assistant Exam at Prometric partner sites.
• Register and prepare candidate scorecards
• If applicable, digitally scan and record candidate fingerprint identification
• Continuously monitor candidates as they complete exams
• Resolve or report candidate issues with urgency
• Secure all computer software in the test center at all times
• Report any occurrences outside company guidelines to corporate management
• Ability to be flexible with scheduling based on Test Center needs

** Required Experience:**

• High School Diploma required, college experience a plus
• One to two years customer service related experience required
• Ability to communicate with candidates effectively and with professionalism and authority
• Ability to write detailed reports and correspondence
• Familiarity with Microsoft Windows-based computer programs
• Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

** Physical Requirements:**

• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to perform periodic walk-through's
• Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
• Ability to enroll and pass a background check for administering federal government client exams