Job Description

WHO WE ARE

TetraScience is the leader in activating science data flow across all R&D organizations. Global pharmaceutical and biotech companies rely on TetraSciences innovative Tetra Data Platform (TDP) and Tetra Lab Monitoring (TLM) application to accelerate their digital lab transformation.

WHAT YOU WILL DO

• Own all aspects of customer relationships with a focus on customer retention and satisfaction
• Project manage the renewal experience and build business cases for each customers success
• Proactive outreach and engagement with TetraSciences existing customers
• Manage customer onboarding and entire customer journey and experience with TetraScience
• Gather and analyze feedback from customers and the market, and from internal stakeholders such as sales, delivery engineers, and product
• Be a customer advocate internally at TetraScience
• Leverage data insights to manage progress, performance, and priorities
• Work cross-functionally with Sales and Customer Support to grow accounts and reduce customer frictions

REQUIREMENTS

• Absolute customer-centric mindset and meticulous on details
• Excellent communicator to align with sales, marketing, and engineering stakeholders
• 5+ years of Customer Success, Professional Services, or Consulting experience in an Enterprise SaaS environment with the ability to forge relationships with users, decision makers, and influential stakeholders
• General understanding of Life Sciences R&D processes and scientific concepts. Must be able to immediately interface and build trust with Lab Managers, Lab Scientists, as well as Senior Level Business and IT leaders in top-rated Biotech and Pharma companies
• Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment
• B.S or Master's degree in Biology, Biotechnology, Bioengineering or similar Life Science field with 2+ years experience in Life Sciences. PhD will be a plus.

BENEFITS

• Competitive salary and generous PTO
• Easy commute - located in Downtown Crossing, close to subways and North Station
• Comprehensive healthcare coverage