Benefits:

Opportunity for advancement

Signing bonus

Training & development

As a Customer Service Representative (Entry Level), you will be the first point of contact for our customers, providing assistance and support to ensure a positive experience. This role is ideal for individuals who are passionate about helping others, have excellent communication skills, and are eager to learn and grow in a dynamic environment.

Before applying: Must be at least 18 yrs of age Must live in Houston Must not have any criminal record less than 7 yrs ago, misdemeanor is okay

Responsibilities:

Providing Product/Service Information: Educating customers about our products and services, including features, benefits, pricing, and promotions, to help them make informed purchasing decisions.

Resolving Customer Complaints: Investigating and resolving customer complaints and issues effectively, escalating complex problems to appropriate departments or supervisors when necessary.

Maintaining Customer Records: Updating customer information in the database accurately, documenting interactions and transactions, and ensuring confidentiality and security of customer data.

Collaborating with Team Members: Working collaboratively with other customer service representatives and departments to resolve customer issues efficiently and improve overall service quality.

Adhering to Policies and Procedures: Following company policies, procedures, and guidelines for customer service delivery, including compliance with regulatory requirements and quality standards.

Continuous Learning and Development: Actively participating in training sessions, workshops, and skill development programs to enhance product knowledge, communication skills, and problem-solving abilities.

Qualifications:

High school diploma or equivalent; some college coursework or degree preferred.

Previous customer service experience is a plus but not required; we provide comprehensive training for entry-level candidates.

Excellent communication skills, both verbal and written, with a professional and courteous demeanor.

Strong interpersonal skills and the ability to build rapport and trust with customers.

Good problem-solving skills and the ability to remain calm and composed under pressure.