Benefits:

Free food & snacks

Health insurance

Opportunity for advancement

Signing bonus

Training & development

The Entry-Level Customer Service Coordinator will be responsible for ensuring a seamless and positive customer experience. This role involves coordinating customer service activities, handling inquiries, resolving issues, and maintaining customer records. The ideal candidate will have excellent communication skills, a proactive attitude, and a strong commitment to customer satisfaction.

Key Responsibilities:

Customer Interaction:

Serve as a primary point of contact for customer inquiries

Respond promptly and professionally to customer requests and issues.

Maintain a positive and empathetic attitude toward customers at all times.

Service Coordination:

Coordinate with internal teams to ensure timely and accurate resolution of customer issues.

Schedule and manage customer service activities, including follow-ups and check-ins.

Assist in onboarding new customers and providing necessary training and resources.

Documentation and Administration:

Maintain and update customer records

Prepare and distribute customer-related reports and documentation.

Track and document customer interactions and feedback.

Problem Resolution:

Identify and troubleshoot customer issues, escalating to senior team members when necessary.

Follow up with customers to ensure their concerns are addressed and resolved satisfactorily.

Document and report recurring issues to help improve services and processes.

Relationship Building:

Develop and maintain strong relationships with customers by understanding their needs and providing personalized service.

Collaborate with internal teams to ensure a seamless customer experience.

Provide feedback and suggestions for improving customer service processes and tools.

Qualifications:

Education:

High school diploma or equivalent required; Bachelor’s degree in Business, Communications, or a related field preferred.

Experience:

0-2 years of experience in customer service, retail, or a related field.

.

Skills:

Excellent verbal and written communication skills.

Strong interpersonal skills with the ability to build and maintain relationships.

Problem-solving skills with a proactive approach to resolving issues.

Detail-oriented with strong organizational and multitasking abilities.

Ability to work independently and as part of a team.

Key Competencies:

Customer Focus: A strong commitment to understanding and meeting the needs of customers.

Communication: Clear, concise, and effective communication with customers and team members.

Adaptability: Ability to adjust to changing customer needs and handle multiple tasks simultaneously.

Empathy: Understanding and addressing customer concerns with sensitivity and care.

Proactivity: Taking initiative to anticipate customer needs and potential issues.