Job Description

WHO WE ARE

At the Texas County & District Retirement System (TCDRS), we help provide more than 330,000 Texans with retirement, disability and survivor benefits. TCDRS is one of the best-funded retirement systems in the nation. Although we provide retirement benefits or “pensions” to hard-working Texans, our unique features distinguish us from traditional pension plans and keep us financially strong.

HOW WE’RE DIFFERENT

• WE ARE SAVINGS BASED: Members save for their own retirement over the length of their careers. The TCDRS benefit is based on the total final savings balance and employer matching.
• WE ARE RESPONSIBLY FUNDED: Our employers pay 100% of their required contribution rate each year. This ensures that funds are there when needed.
• WE OFFER FLEXIBILITY AND LOCAL CONTROL: TCDRS is not a one-size-fits-all system. TCDRS employers can choose benefit levels to meet their needs and budgets.

WHAT WE NEED

As a Member Benefits Team Lead, you’ll help guide and motivate the team as TCDRS moves toward a more digital future, encouraging member requests to be submitted online and relying less on paper-based processes and forms. You’ll inspire the team to maximize potential, and ensure care, quality and professional service to members and annuitants. Through monitoring and performance feedback, you’ll support the team’s shift in work and skill sets necessary for the digital transition. With a goal-driven attitude, you’ll ensure the team meets customer expectations through established service level agreements while seeking out opportunities for process improvements and efficiencies.

WHAT YOU’LL DO

· Inspire and motivate the team to achieve organizational goals

· Create cohesive teams that work efficiently together

· Provide guidance and training to maximize team potential

· Empower team with skills to improve/enhance confidence, communication and knowledge

· Provide ongoing coaching and follow-up so team has the tools they need

· Assist in transition to customers’ digital experience

· Manage/monitor day-to-day workflow and overall performance

· Establish objectives and set expectations

· Ensure team meets established service level agreements (SLAs)

· Ensure the team follows security protocols

· Provide continuous feedback to team members based on quality reviews/ performance evaluation

· Ensure procedures/resources are up to date and in compliance

· Participate in hiring, onboarding and training of new team members

· Assist team with benefit processing as needed

· Participate in organizational initiatives and strategic projects

WHAT YOU SHOULD HAVE

· A bachelor’s degree or equivalent work experience

· 5 years of experience in a business environment, pension benefits, insurance or related industry

· 3 years of experience in a team lead, supervisor or managerial role

· Excellent interpersonal skills to build quality relationships

· Demonstrated leadership skills and experience training others

· Advanced level of analytical skills and written and verbal communication skills

· Strong initiative for process improvement and technology advancement

· Efficient, analytical, thorough, observant and detail-oriented

· Advanced skills in general Windows based technology systems, including Microsoft Office products

WHAT YOU’LL GET

TCDRS offers a competitive salary and excellent health benefits with a dynamic, stable and pleasant work environment in Austin, Texas, overlooking Zilker Park. TCDRS supports remote work. This position works at least 50% in the office, with the possibility of working remotely for the remaining time. This is not just a job, but a chance to help thousands of Texans plan for the future.

WHAT TCDRS VALUES

TCDRS takes pride in our shared values of integrity, care and anticipation.

• INTEGRITY means we get satisfaction from doing the right thing. We understand how important the retirement system is to our employers and members. We are responsible and accountable as stewards of our customers’ financial futures.
• CARE means that we educate and empathize with our members as they provide and plan for one of the biggest decisions in a person’s life: retirement. We work to build strong partnerships with our employers, investment managers and stakeholders; and we take care of each other.
• ANTICIPATION means we don’t just look at what we can do for our members and employers right now — we also think about what we can do for them in the future. Looking ahead requires a critical eye, a curious mind and a willingness to explore creative solutions.

WHAT TO DO NEXT

If this sounds like you, submit your resume to jobs@ tcdrs.org. Please refer to the job title in the subject line of your email.

Company Description

At the Texas County & District Retirement System (TCDRS), we help provide more than 330,000 Texans with retirement, disability and survivor benefits. TCDRS is one of the best-funded retirement systems in the nation. Although we provide retirement benefits or “pensions” to hard-working Texans, our unique features distinguish us from traditional pension plans and keep us financially strong.