Job Description

Responsible for serving as a Customer Service Representative for the corporate utility services office, responding to questions and issues raised by utility affiliate company customers, assisting in the preparation, dissemination, and collection of customer invoices for utility affiliates, and participating in the collection and recording of monthly customer service payments.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

1. Enters utility affiliate customer payments and generates associate summary reports

2. Assists with working email inbox for customer transfers and new customer applications; updating transfer tracker and file for transfer/account set-up.

3. Prepare measure and build invoices for new builders/customers. Collect payment and applicable service deposits as required.

4. Prepare works order to install new service lines for builders/new customers of the company affiliates, transmit these work orders to field personnel.

5. Enter work orders into the billing system and work order tracker

6. Collect delinquent customer payments through tracking and contacting customers. When necessary, submit delinquent customers to collections per policy

7. Customer conflict resolution as required.

REQUIRED QUALIFICATIONS:

Knowledge, Skills and Abilities:

· Effective communication skills, as required in responding to customer questions and complaints.

· Organized and attentive to detail with the ability to multi-task.

· Proficiency in the use of computer software applications, including Microsoft Office, billing, and QuickBooks.

· Solid interpersonal skills – outgoing, positive and user-friendly.

Equivalent Education/Experience:

· High school graduate.

• Prefer college-level training in accounting.

· At least two to three years of related experience in office administration.

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