Job Description

JOB SUMMARY

The Sales Manager, Level I, is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments.  He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

QUALIFICATION STANDARDS

Education & Experience:

College coursework in a related field is helpful.

Experience in a hotel or a related field preferred.

High School diploma or equivalent required.

Must have a valid driver’s license for the applicable state.

Must be proficient with Windows operating systems

Physical requirements:

Long hours sometimes required. Typically a 45-hour workweek.

Light work-Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mental requirements:

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high-pressure situations.

Must maintain composure and objectivity under pressure.

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.

Must be able to work with and understand financial information and data, and basic arithmetic functions.

DUTIES & FUNCTIONS

Essential:

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid

Solicit assigned accounts to achieve or exceed budgeted rooms revenue and to improve performance in the marketplace.

Comply with the attainment of individual goals

Make sales appointments and cold calls to consistently prospect accounts for all direct sales segments. Regularly contact existing accounts based on the tracing frequencies of the Accounts Coverage Program.

Monitor the production of all top accounts and evaluate trends within your market.

Meet or exceed sales solicitation call goals as assigned by the Director of Sales.

Invite clients to the hotel for entertainment, lunches, tours and site inspections, etc.

Assist in implementing special promotions relating to direct sales segments i.e. sales blitzes, etc.

Attend and participate in Daily/Weekly Sales Meeting.

Attend monthly meetings of assigned professional organizations.

Participate in required M.O.D. and Saturday office coverage as scheduled.

Employees must at all times be, attentive, friendly, helpful, and courteous to guests, other employees, and managers.

Attend monthly all-employee meetings and any other functions required by management.

Meet and greet onsite contacts.

Abide by Prime Selling Time (PST).

Marginal:

Monitor production of all top accounts and evaluate trends within your market.

React to negative trends in marketplace by implementing blitzes or catering promotions.

Handle inquiries as part of Inquiry Day Program.

Perform any other duties as requested by the General Manager or Director of Sales.

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