Fast-paced Medical Office seeking a full-time appointment scheduling representative for immediate hire. This position is similar to a call center on a smaller scale.
Location: Houston, TX 77070
Monday - Friday, 8:30 AM to 4:30 PM
Essential Job Functions
Answering incoming phone calls, scheduling and rescheduling appointments for new and established patients.
Accurately obtaining and entering all required demographic and insurance information from the patient to the EMR system and utilize templates and referral system to schedule patient appointments.
Inform and provide patients with necessary information and instructions prior to office visit.
Follow up on cancelled and no-show appointments.
Respond to patient questions or complaints as required, resolving issues at first point of contact, and maintaining high patient satisfaction levels.
Routes calls to proper locations and solves problems, which can be readily solved.
Works closely with team lead to ensure that appropriate resources are available to meet the patient’s needs and maintaining clinic flow.
Protects patient information and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements.
Skills
Ability to thrive in a fast-paced medical office and demonstrate skills of reliability, multi-tasking and prioritizing.
Answering a high volume of telephone calls.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills and the ability to interact with patients, providers and staff.
Ability to work under pressure to meet deadlines, ability to function with autonomy and minimal supervision.
Qualifications
High School graduate or equivalent
eClinical Works experience required
One year of clerical experience in the medical field preferred
Bilingual preferred
Typing 35 wpm
Job Type: Full-time
Salary: From $14.00 per hour, depending on experience.
Benefits:
401(k)
Health insurance
Paid time off
Healthcare setting:
Private practice
Medical specialties:
Pulmonology
Sleep Medicine
Allergy/Immunology
Gastroenterology
Schedule:
8 hour shift
Monday to Friday
No weekends
Experience:
Customer Service: 1 year (Preferred)
Computer Skills: 1 year (Preferred)
eClinicalWorks: 1 year (Preferred)
Medical scheduling: 1 year (Required)
Language:
Spanish (Required)
Work Location: In person