Job Description

We are a SaaS company focused on enhancing all communication by utilizing our vast assortment of products. As a Customer Success Manager, you will collaborate with our customers to ensure they fully adopt and utilize our suite of products. Your goals are to create a partnership across multiple departments, connect with all levels of users and work toward each dealership’s goals. Client retention is your number responsibility.

Customer Success Managers will also leverage the relationships they have built to drive customer development, engagement and revenue. Your success will be rooted in cultivating successful customers that become fans and advocates of Text2Drive.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Review monthly/quarterly usage by analyzing current data of our platform
• Deliver all of the revenue generated and provide insight and create even greater results
• Continuously build and strengthen relationships with your customers. To act as a consultant to help them by providing Best Practices
• Schedule training sessions with our Implementation & Training Department
• Drive expansion opportunities for inside and outside sales initiatives
• Document customer information, activities and interactions within SalesForce
• Respond to customer inquiries via email, phone and text. Provide users with troubleshooting & functionality explanations. When appropriate, you will connect them with our Best in Class Support Team to handle any of these requests and troubleshooting.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to flourish in a multi-tasking environment.
• Ability to work both independently and in collaborative team settings, taking ownership of assigned tasks.
• Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels.
• Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing.
• Proficiency in Microsoft Word and Excel.
• Experienced with PC or Mac; must not be a technical expert but must grasp technical concepts.
• SalesForce knowledge a plus
• The ability to travel locally

EDUCATION & REQUIREMENTS:

• Bachelor’s Degree • Valid Driver’s License Required • Valid Auto Insurance Required • Own Transportation Required

TEXT2DRIVE OFFERS A COMPLETE BENEFITS PACKAGE WHICH INCLUDES:

• Competitive Salary • Uncapped bonus potential $10,000 - $20,000 per year • Flexible Vacation, Holiday and Sick Day Policy • Ability to Work from Home when not traveling • 401(k), Health, Vision, and Dental Insurance (after 60 days)

PLEASE NOTE: Absolutely do not call to check on the status of your resume, you will be disqualified from consideration.

Company Description

There is no other two-way text messaging software for auto dealers in the United States that provides the power & interactivity of the Text2Drive sales & service platform.