Clearance Requirement: Ability to obtain and maintain a Secret Clearance

Travel Requirements : None

Location: Norfolk, VA

SUMMARY : WR Systems is seeking a dynamic and skilled Help Desk Technician to join our IT team. As a Help Desk Technician Associate, you will play a crucial role in maintaining and supporting our hardware, software, and systems. If you are passionate about resolving technical issues, enjoy troubleshooting, and thrive in a dynamic IT environment, we want you to be a part of our team.

Position responsibilities will include, but are not limited to the following:

· Manage the ticket queue efficiently throughout the day.

· Diagnose and resolve technical hardware and software issues.

· Identify priorities and redirect problems to appropriate resources.

· Handle all designated workstation installations and updates.

· Monitor basic server status through alerts, error logs, and notifications; resolve or escalate issues as necessary.

· Monitor and track system backup logs.

· Create and maintain user accounts on designated systems within the site (e.g., Active Directory, PBX, Help Desk) in accordance with best practices and organizational requirements.

· Provide basic level telephone support to the end-user community on hardware, software, and network-related problems.

Candidates must possess the following knowledge, skills, and experience:

· Associate's degree preferred or equivalent from a two-year college or technical school

· OR three years of related experience and/or training

· OR equivalent combination of education and experience

· Zero (0) + years of relevant technical experience in a break/fix environment.

· Ability to lift and palletize heavy equipment (PC’s, monitors, printers).

· Strong verbal and written communication skills.

· Experience with Windows OS, Microsoft Office, internet browsers, and email clients.

· Working knowledge of systems hardware, printers, scanners, and other peripheral devices.

· Candidate either needs to have or has the ability to obtain within six months, the Security + certification.

**The s elected candidate will be required to pass a pre-employment third-party background check which may include verification of any of the following: Employment history; Education and/or certifications; Criminal history; Driving Records; Other records or information related to the candidate’s suitability for the position. **

WR is an equal opportunity/affirmative action employer and is committed to diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, traits associated with race, color, citizenship status, national origin, ancestry, genetic information, creed, sex, sexual orientation, gender identity or expression, pregnancy, childbirth, or related medical conditions, including lactation, age, religion, marital status, physical or mental disability, veterans’ status, or any additional factors that are protected by law. Please see https://wrsystems.com/our-responsibility/ for more information.

Required Skills

Required Experience

• Bachelor’s Degree in related field such as Culinary Arts or Food and Nutrition with at least six years of documented work experience or Associate’s Degree in Culinary Arts, Food and Nutrition with at least eight years of documented work experience.
• Minimum of four years of supervisory experience required.
• Experience in quantity food production and inventory control.
• Demonstrated working knowledge in food service, with emphasis in menu planning, large volume food production, quality control and inventory.
• Must possess a valid ServSafe or equivalent certificate.
• Excellent verbal and written communication skills.
• Strong computer skills, including Microsoft Office Suite, required.
• Strong math skills required.