SUMMARY

Participates in MIT Program to develop management skills and field experience by completing the following duties.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Works directly with hotel managers to assist them in carrying out their responsibilities on personnel matters.

Observes and participates in all management and administrative functions of the hotel as directed.

Completed each module of the MIT program and obtains the General Manager’s signature as each one is completed.

Completes management duties assigned by the General Manager or Area Director.

Attends all meetings or functions as assigned by the General Manager, including weekly department head meetings.

Participates in all Quality Assurance Reviews of the hotel.

Adheres to policies and procedures of the hotel and Tharaldson Hospitality.

Discuss any questions or concerns regarding the MIT program with your manager or Area Director.

Provides supporting documentation of all work assignments as directed in the MIT modules.

Acts as a role model within and outside the organization and maintains a positive and respectful attitude.

Adheres to Tharaldson Hospitality Staffing Policy and Procedures.

Demonstrates flexible and efficient time management and ability to prioritize workloads and performs duties as workload necessitates.

Other duties as assigned.

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.

Customer Service – Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance.

Interpersonal – Maintains confidentiality.

Oral Communication – Responds well to questions; Demonstrates group presentation skills.

Team Work – Contributes to building a positive team spirit

Written Communication – Writes clearly and informatively; Able to read and interpret written information.

Delegations – Delegates work assignments; Provides recognition for results.

Managing People - Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products, and services; Continually works to improve supervisory skills.

Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen – Understands business implications of decisions; Demonstrates knowledge of market and competition.

Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment.

Organizational Support – Follows policies and procedures.

Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability – Commits to long hours of work when necessary to reach goals.

Initiative – Asks for and offers help when needed.

Innovation – Generates suggestions for improving work; Develops innovative approaches and ideas.

Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.

Planning/Organizing – Prioritizes and plans work activities.

Professionalism – Treats others with respect and consideration regardless of their status or position.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.

Quantity – Strives to increase productivity.

Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly.

EDUCATION/EXPERIENCE

Bachelor’s degree (B.A.) from four-year college or university; one to two years related experience; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to deal with problems involving several concrete variables in standardized situation.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.

CERTIFICATE AND LICENSES:

Valid Driver’s License is required. No other certifications needed.

SUPERVISORY RESPONSIBILITIES:

Supervise work through the planning and scheduling of work and the review and limited approval of tasks.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); Work near moving mechanical parts; Work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals, outdoor weather conditions, and rick of electrical shock. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.