SUMMARY

Plans and administers sales policies and programs to foster and promote hotel patronage by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

Act as property DOS when needed and assist focus hotels with sales efforts throughout region.

Conduct the solicitation efforts for assigned hotels through effective oral and written communication while overseeing rate, date and space commitments for group room sales within assigned hotel.

Assist with Ecommerce efforts (including Facebook, Twitter, TripAdvisor, ETC.) for the region.

Assist RDOS in training, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

Ensure training programs are conducted regularly and Tharaldson standards of performance are met. Give guidance and counsel staff toward improvement while reporting all updates to the GM and RDOS.

Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, weekly STS sales reports, brand reports, STR Report analysis, Hotelligence 360 analysis, and Sales Meeting minutes

Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets.

Communicate both verbally and in writing to provide persuasive presentations to prospective clients and clear direction to the staff.

Hold Sales Leaders/GM’s accountable for their QAP’s (Quarterly Action Plans) for assigned hotels, and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions.

Hold Sales Leaders/GM’s accountable for their weekly STS Goals and provide guidance and coaching if goals are not being met.

Responsible for updating STS calls and groups when acting as DOS on property, ensuring Group Rooms Control log is accurate along with PMS system.

Actively communicate and work with Revenue Management to ensure focus hotels and deployed hotels are priced competitively, randomly performing rate shops and joining Revenue Calls.

Maintain open communication with RDO/RDOS on a weekly basis, providing a weekly recap of efforts on focus hotels and ensuring it is communicated with RDO/RDOS.

Conduct Bi-Weekly Power Up Calls directed to THMC Sales Leaders which address best practices, big sales wins, and/or action items.

Other duties requested.

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics

Customer Service – Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance

Interpersonal – Maintains confidentiality

Oral Communication – Responds well to questions; Demonstrates group presentation skills

Team Work – Contributes to building a positive team spirit

Written Communication – Writes clearly and informatively; Able to read and interpret written information.

Delegation – Delegates work assignments; Provides recognition for results

Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness

Business Acumen – Understands business implications of decisions; Demonstrates knowledge of market and competition

Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment

Organizational Support – Follows policies and procedures including but not limited to dress code policies

Adaptability – Adapts to changes in work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events

Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

Dependability – Commits to long hours of work when necessary to reach goals

Initiative – Asks for and offers help when needed

Innovation – Generates suggestions for improving work; Develops innovative approaches and ideas

Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process

Planning/Organizing – Prioritizes and plans work activities

Professionalism – Treats others with respect and consideration regardless of their status or position

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality

Quantity – Strives to increase productivity

Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly

REQUIRED EXPERIENCE

Hotel sales management experience

Complete understanding of the STR Report

Familiarity with STS (or similar sales automation program)

Proficient in Microsoft Office

Ability to travel 75%

PREFERRED EXPERIENCE

Hotel Task Force Experience

5 Years Experience as DOS

Familiarity with Hilton, Marriott, and IHG PMS systems and brand systems

Proficient in Hotelligence

Knowledge of long-term stay strategy

EDUCATION/EXPERIENCE

One-year certificate from college or technical school required, four-year college degree preferred; two - five years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or peers.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, and percentages.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software and internet

CERTIFICATES AND LICENSES

Valid Driver’s License required

SUPERVISORY RESPONSIBILITIES

None

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; occasionally climb, balance, and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.