Housekeeping Manager

Tharaldson Hospitality Management

Housekeeping Manager

Upper Marlboro, MD
+1 location
Largo, MD
Full Time
Paid
  • Responsibilities

    SUMMARY

    Coordinates the activities of hotel staff as directed and provides support to the General Manager by performing the following duties

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    ESSENTIAL JOB FUNCTIONS

    Monitors and ensures compliance with all guidelines for operations

    Conducts monthly department meetings to review new procedures and solicit input from all employees

    Handles and provides resolution to guest complaints and employee issues

    Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures

    Answers inquiries pertaining to hotel policies and services

    Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines

    Ensures property hiring practices comply with all state and federal requirements

    Performs functions of the General Manager in their absence

    All other duties as assigned

    COMPETENCY

    To perform the job successfully, an individual should demonstrate the following competencies:

    Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics

    Customer Service – Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance • Interpersonal – Maintains confidentiality

    Oral Communication – Responds well to questions; Demonstrates group presentation skills

    Team Work – Contributes to building a positive team spirit

    Written Communication – Writes clearly and informatively; Able to read and interpret written information.

    Delegation – Delegates work assignments; Provides recognition for results

    Managing People – Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills

    Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness

    Business Acumen – Understands business implications of decisions; Demonstrates knowledge of market and competition

    Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment

    Organizational Support – Follows policies and procedures including but not limited to dress code policies

    Adaptability – Adapts to changes in work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events

    Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

    Dependability – Commits to long hours of work when necessary to reach goals

    Initiative – Asks for and offers help when needed

    Innovation – Generates suggestions for improving work; Develops innovative approaches and ideas

    Planning/Organizing – Prioritizes and plans work activities

    Professionalism – Treats others with respect and consideration regardless of their status or position

    Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality

    Quantity – Strives to increase productivity

    Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly

    EDUCATION/EXPERIENCE

    Associate’s degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

    LANGUAGE ABILITY

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or peers.

    MATH ABILITY

    Ability to calculate figures and amounts such as discounts, interest, and percentages.

    REASONING ABILITY

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    COMPUTER SKILLS

    To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software and internet

    CERTIFICATES AND LICENSES

    Valid Driver’s License

    SUPERVISORY RESPONSIBILITIES

    Directly supervises front desk, housekeeping, laundry, and/or maintenance staff as determined by General Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell.

    The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

  • Locations
    Upper Marlboro, MD • Largo, MD