SUMMARY: Our Guest Service and Shuttle Agent serves as an ambassador to our hotel guests through impressive service. Position will also assist with providing transportation for guests in a safe, courteous and friendly manner. This role is dynamic and engaging, and we are looking for an outgoing personality to contribute to the service culture of our front office team. This position performs the following duties: QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS:

Greets, registers, and assigns rooms to guests

Handles confidential information, including guest records, with a high degree of integrity

Promptly and effectively deals with guest requests and complaints

Answers and routes calls as appropriate; takes guest messages with accuracy

Responsible for cash drawer contents and transactions during shift

Maintains accurate records including cash flows, registration card, reservation cards, and property walks

Assists with sales and marketing efforts as directed by the General Manager

Offers and properly handles requests for wake-up calls

Records pertinent guest information in the pass-on log

Replenishes continental breakfast as needed and keeps area clean

Ensures common area/lobby is clean

Performs laundry functions as directed

Escort arriving and departing guests to and from accommodations

Assist guests with luggage and other belongings

Maintain safe transportation environment for all guests

Operate vehicle in accordance with all local, state, and federal traffic laws

Maintain shuttle cleanliness and daily safety reports

Track and maintain all vehicle preventative maintenance

Report any vehicle malfunctions in a timely manner

All other duties as assigned

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner

Customer Service –Responds promptly to customer needs; Responds to requests for service and assistance

Team Work – Contributes to building a positive team spirit

Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment

Organizational Support – Follows policies and procedures including but not limited to, dress code policies

Adaptability – Adapts frequent changes, delays, or unexpected events

Attendance/Punctuality – Is consistently at work and on time

Dependability – Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with alternative plan

Initiative – Asks for and offers help when needed

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently

Professionalism – Treats others with respect and consideration regardless of their status or position

Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality

Quantity – Meets productivity standards; Completes work in timely manner

Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly

EDUCATION/EXPERIENCE: High school diploma required; one to three years related experience or training; or equivalent combination of education and experience. LANGUAGE ABILITY:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to converse with guests and others, including, but not limited to airport personnel. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in writing, orally, or diagram dorm. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS: Microsoft office products (Word, Excel, Powerpoint), type 25 words per minute CERTIFICATES AND LICENSES: Valid driver’s license and clean driving record required

SUPERVISORY RESPONSIBILITIES: None required WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals.

The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock.

The noise level in the work environment is usually moderate.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic. The employee is occasionally exposed to inclement weather conditions and may be exposed to variety of weather including extreme heat, rain, wind, and any other condition applicable to geographic area. Employee will be expected to drive vehicle safely during all weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell.

The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.