Assists and provides support to property maintenance personnel as needed or directed by above-property management by performing the following duties
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
Performs essential functions of property maintenance personnel in their absence
Supports current and develops new preventative maintenance schedules for the property equipment and physical plant maintenance and maintains property oversight of all logs
Supervises and assists engineering staff in maintaining and repairing fire and life safety, security, department procedures, repair and maintenance techniques, operational procedures and service guidelines
Obtains pricing, bids, or develops cost estimates as directed and assists property maintenance personnel to do the same when necessary and assists in decision making process.
Manages minor capital projects and assists in decision making for major repairs.
Acts as a liaison between property management and engineers and above property support including Regional Vice President of Operations.
Conducts or arranges for training of maintenance personnel regarding safety, security, department procedures, repair and maintenance techniques, operational procedures and service guidelines
Maintains working knowledge of all pool and spa areas including testing and recording as stated by all state and City regulations. Responsible for applying them as necessary.
Communicates with third party vendors and local, state, and federal authorities as needed. Looks for company-wide efficiencies when appropriate.
Interprets specifications, blueprints, plans and manuals for successful property operation and supervision of activities.
Supports capital purchasing program in accordance with guidelines.
Provides guidance and support to hotel staffs relating to guest satisfaction scores (GSS) and Brand Quality Assurance (QA) inspections and takes leadership role in addressing engineering related issues that affect scores.
Extensive travel to properties, including extended stays, depending on operational needs.
All other duties as assigned.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions
Customer Service –Responds promptly to customer needs; Responds promptly to requests for service and assistance
Team Work – Contributes to building a positive team spirit
Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
Organizational Support – Follows policies and procedures including but not limited to, dress code policies
Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events
Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Dependability – Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
Initiative – Asks for and offers help when needed
Interpersonal – Maintains confidentiality
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
Professionalism – Treats others with respect and consideration regardless of their status or position
Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality; Looks for ways to improve and promote quality
Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity
Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
High School Diploma or GED equivalent is required. Associate’s degree or vocational training in electrical or mechanical engineering or plumbing required. Minimum six-years work experience in facilities maintenance required. Plant operations or engineering services for a hotel or hotels is highly desired.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to apply common sense understanding to carry out instructions furnished in writing, orally, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; email; and internet.
CERTIFICATES AND LICENSES
One or more certifications in plumbing, HVAC, electrical, pool and spa operations. Minimum Type III EPA Certification for refrigerant reclamation and charging required. Other licensure as required by law.
Direct supervision may be required in times of acting as chief maintenance personnel at a property. However, regular job duties will allow the on-site property management to supervise maintenance personnel with coordination of the Engineering Support Manager.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell.
The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.