About Thatch Thatch is an ever-evolving hospitality management company that specializes in the marketing and operation of short-term rentals, hotel alternatives and co-living units in Boston. Its an exciting time for us as we are in the midst of acquisitions and renovations that have us well-positioned to be a leader in our markets as the pandemic nears its end and travel to Boston picks back up. We share an office in the South End with our sister company, Boston Real Estate Collaborative, who handles all our development and property management, making Thatch the only vertically integrated company of our kind in Boston. Our hospitality portfolio consists of over 100 furnished units and rooms (and growing) dedicated to nightly, weekly or monthly stays, which we market through platforms like Airbnb, VRBO, Booking.com and Furnished Finder, among others. We have a laid back but energetic office environment and as a small business each team member plays an important role in our culture and success. About the job This position is an entry-level opportunity for someone who enjoys a mix of administrative work - answering phone calls, emails and managing reservations - as well as working with customers to ensure their experience with Thatch is great from inquiry to check-out. As mentioned, the position will be heavily focused on responding to phone and email inquiries, managing reservations and calendars in our property management software and online listing platforms (Airbnb, Booking.com, etc) and helping our Operations Managers however they can. Thatch is a team with a "do whatever it takes mentality" and although we have specific roles and core job requirements, the people who thrive with Thatch are the ones who embrace this mentality and put in the extra time to go above and beyond. The core job requirements for a Leasing Assistant include: - Be the first point of contact for prospective tenants and guests; respond to reservation inquiries via email and phone; provide quotes and rates; have full knowledge of the portfolio to cross sell rooms and units whenever possible. - Use our property management software to input stays, track occupancy and revenue. - Help manage our online listings on Airbnb, Booking.com, Expedia, Zillow, Craigslist and other platforms to keep them accurate, up to date and fresh, driving leads/inquiries and conversions. - Assist with quality control inspections at the properties. - Respond to customer service issues via phone, text, email or in person, if necessary. - Use your knowledge and experience that you gain on the job to make suggestions and provide insight that can help us improve what we do. - Assist with general oversight of the properties including identifying problems and opportunities and taking an active role in addressing or taking advantage of them, respectively. Important Attributes: - Multi-tasker and task-oriented; - Enjoys administrative work and talking to people. - Self-starter, does not need constant supervision. - Personable, easy going and works well with others. - Organized, resourceful and good problem-solving abilities. - Interested in a career in hospitality, customer service or sales. Training Required and Provided by Thatch: - Property Management Software Webinars (Streamline, Propertyware) as well as on the job training. - Training to use Airbnb, Booking.com and our other online listing platforms.