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Customer Service Specialist

Thatcher Company

Customer Service Specialist

Sacramento, CA
Full Time
Paid
  • Responsibilities

    Job Description

    POSITION CUSTOMER SERVICE SPECIALIST

    DESIRED QUALIFICATIONS

    • Associate Degree in Business or related field;
    • 1 2 years related experience in complex manufacturing and distribution environment;
    • Computer proficiency in MS Excel and MS Word, as well as experience using ERP systems;
    • Competency in mathematical concepts and computations (i.e. multiplication and division, addition and subtraction, percentages, fractions, ratios, metric conversions)
    • Speak, write and understand English fluently;
    • Ability to solve practical problems and deal with changing conditions;
    • Organization and planning skills;
    • Technical background in chemistry helpful, but not required.

    MAJOR ACCOUNTABILITIES

    • Perform all functions under limited supervision;
    • Maintain product information records, including price lists and product availability;
    • Process incoming customer orders;
    • Initiates internal work order to fill customer request or, if needed, places order with supplier for direct shipment;
    • Coordinates delivery schedule and arranges transportation for all non-bulk shipments;
    • Prepares and issues customer invoices
    • Arranges for return of empty containers after product has been used;
    • Responds to customer inquiries regarding product availability, scheduling, back-orders, pricing, account status, etc;
    • Supports field sales representatives by providing timely customer and product information;
    • Coordinates resolution of customer complaints;
    • Informs management of recurring problems and conditions;
    • Performs other tasks and assignments as needed to maintain consistent delivery of quality chemical products;
    • Contributes to Company profitability by maintaining customer satisfactions and exceeding customer expectations.

    PHYSICAL REQUIREMENTS

    • Duties require use of computer keyboard and mouse, and telephone with wireless headset;
    • Must be able to sit in one place for extended periods of time, but may also require some limited movement around office locations;
    • No heavy lifting required.

    WHY THATCHER IS RIGHT FOR YOU

    • Competitive salary
    • The founder of our company set up a defined contribution Profit Sharing Retirement Plan to reward the efforts and loyalty of all our employees. It is fully funded by the company and no employee contribution or match is an element of the plan. The plan allows for a yearly contribution of up to 25% of an employees salary. The results of company operations are reviewed every year to determine the contribution amount for each employee. 2020 marked the 47th consecutive year of maximum funding.
    • Additional benefits including health, dental, life insurance, vacation, sick leave, paid holidays and 50% additional education reimbursement.
    • Health Savings Account (HSA)
    • Excellent career opportunities with a growing company
    • A great work environment where your contribution can be recognized, and you can reach your full potential.

    CONTACT INFORMATION:

    • Please apply online at tchem.com/careers.
    • Thatcher Company is an Equal Opportunity Employer (EOE)

    Company Description

    Thatcher Company, Inc. is a privately owned company based in Salt Lake City, Utah. It is a diversified chemical manufacturer, compounder, re-packager and distributor. Thatcher Company, Inc and its affiliated companies have over 500 employees in 14 locations in the USA. The company was founded in 1967 and is financially strong with excellent growth prospects. The company has never had a losing year, has no outside debt and has financed all its growth internally. Thatchers diversification, coupled with ever broadening product offerings, allows us to provide job security to our employees and respond to the changing needs of our customers and the marketplace. Our core values include insuring safety in all our activities, proper environment stewardship, a focus on providing our customers superior products and service, insuring employee success, win-win relationships and continuous improvement.