Job Description

SYSTEM ADMINISTRATOR JOB DESCRIPTION

RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, workstations and networking equipment.
• Install and upgrade computer components and software.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical specifications to Project Team and Manager for planning/implementing of new or upgrades to IT infrastructure (hardware or software)
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

SKILLS & EXPERIENCE REQUIRED:

• Support for Microsoft related technologies

• Windows Servers (FSMO, DNS, DHCP, etc)

• Active Directory

• Azure

• Microsoft 365

• Microsoft 365 Administration

• Exchange, SharePoint, OneDrive, & Teams Online

• Intune

• Azure AD

• Virtualization

• VMWare

• Hyper-V

• Firewall Implementation & troubleshooting

• Knowledge & experience with complex networking environments

• Deep understanding of Active Directory, Group Policy, File Sharing, etc.

RECOMMENDED KNOWLEDGE, SKILLS, AND COMPETENCIES:

• A+, Net+, or Sec+ certifications, or equivalent experience

• Experience with all modern operating systems

• Experience with documentation platforms such as IT Glue

• Experience with Kaseya BMS and VSA

QUALIFICATIONS FOR SYSTEM ADMINISTRATOR

• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• 3-5 years of IT administration experience
• System administration and IT certifications in Microsoft, or other network related fields are a plus
• Working knowledge of virtualization, VMWare, Hyper-V, or equivalent
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Experience with scripting and automation tools
• A proven track record of developing and implementing IT strategy and plans
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

BENEFITS:

• Incredible company culture
• Medical/Dental/Vision health plans
• HSA/FSA participation based on insurance plan
• PTO/Sick/Holiday pay
• Ability to contribute to Long-term Disability and Short Term Disability plans
• Discretionary bonuses
• Dependent Care FSA
• Paid Parental Leave
• Employee life Insurance 100% Company Paid
• 401K participation
• Explosive company growth
• Company-sponsored Team Building Events
• State-of-the-art, modern office with amenities: free onsite gym, snacks, drinks, and a food hall

PHYSICAL DEMANDS:

The physical demands below describe the essential job functions needed to complete this job.

• Consistent hand and finger dexterity necessary to operate computer equipment
• Consistently required to sit, stand, walk, talk, hear, and see
• Routine use of hands to type
• Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
• Occasional need to walk around the office
• Consistent vision abilities required; close vision, depth perception, and ability to focus
• May require travel dependent on company needs
• Occasional need to lift and/or move up to 30 pounds

ENVIRONMENTAL CONDITIONS:

• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
• Work is in an open office environment with steady conversation and interruption

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.

Company Description

The 20 is a results-oriented business development group for the IT Industry focused on ultimate scalability and aggressive growth for Managed Service Providers. Based on the 80/20 rule, which states that 20 percent of companies in any given industry dominate that industry, The 20 provides a proven multi-million dollar sales model, collective expertise, a standardized singular model for maximum efficiency, and unified resources to propel MSPs into the top 20% of the IT industry. Its channel-only solutions enable MSPs complete freedom to grow at any rate without the traditional hurdles commonly experienced when scaling their business. With the group's extensive knowledge and experience, unparalleled support and service, and an unbeatable sales model, The 20 helps MSPs drive new acquisitions and lower overall cost. For more information, visit www.the20.com. The 20 is an Equal Opportunity Employer. The 20 does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.