Job Description

Are you tech-savvy? Do you consider yourself a people person? If so, we want to talk to you! We have an exciting opportunity for a tech to join the team and serve as the first point of contact for our growing client base.

We are currently seeking an experienced OSC Remote Support Technician to work with our team of professionals to deliver quality customer satisfaction to our numerous Managed Services clients!

The Operational Support Center Technician is responsible for handling remote support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor-specific hardware and software.

Duties & Responsibilities:

• Deliver the highest quality customer satisfaction while responding/resolving client service requests.

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

• IT Support relating to technical issues involving Microsoft’s operating systems.

• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.

• Client documentation on service tickets and internal systems

Additional

• Ability to work in a team and communicate effectively.

• Work with the field technicians to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.

• Recognize when service requests require escalation

Knowledge, Skills & Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Advanced understanding of operating systems.

• Interpersonal skills: such as telephone skills, communication skills, active listening and customer care.

• Diagnosis skills of technical issues.

• Ability to multi-task and adapt to changes quickly.

• Technical awareness: the ability to match resources to technical issues appropriately.

• Service awareness of all organization’s key IT services for which support is being provided.

• Understanding of support tools, techniques, and how technology is used to provide IT services.

This position is work from home flexible or based in the Lexington office.

Please apply on our website today: https://www.theamegroup.com/

Company Description

The AME Group has assisted our clients by maximizing revenue, reducing expenses, and mitigating risks utilizing a portfolio of award-winning IT solutions, proven methodologies, and experienced staff. The AME Group holds more than 25 offices and operates nationwide as trusted advisors to businesses and organizations who strive to reduce their operating costs with IT Managed Services. We are a 100% Employee-Owned Company since 1985 and proud to still provide support to our very first customer! What does that mean? It means we are invested in our growth and in your success. We offer competitive pay and benefits to keep you motivated. We encourage continuous training to keep you at the top of your field. We offer continuous support to keep you successful.