This position will coordinate outreach and customer recruitment activities for a social enterprise program, the Alliance Language Network, and implement a marketing plan and outreach calendar. The Community Outreach Coordinator will work with the Program Manager and Director to develop new materials and methods of outreach in response to program and customer needs. The Alliance Language Network team works with over 200 independently-contracted interpreters to provide interpreter services for clients in the areas of education, health care, and legal services. The Community Outreach Coordinator will help maximize revenue opportunities to support the program and build positive relationships with customers.. This position will assist with the scheduling and completion of customers’ projects by performing the following duties:

· Develop and implement the program marketing strategy and build awareness for the Alliance Language Network through branded materials, website, social media, brochures, etc.

· Collaborate with the ALN team to oversee a variety of strategies designed to enhance the department’s visibility and social enterprise brand.

· Identify new business opportunities, represent ALN at community events, and conduct visits to current and prospective customers.

Manage vendor account to ensure customer satisfaction on output quality and project completion schedule.

Review incoming customer invoices and other job-related expenses to assure accuracy.

Communicates with customers regarding project status and any project related issues (ex. questions from interpreters, etc.)

Implement program activities as needed: providing quotes, appointment scheduling, invoicing, and updating interpreter files and client information.

Respond to client inquiries about ALN’s services.

Perform any other duties delegated by the Department Director.Required Qualifications and experience at this Level

Required: One to three years of experience in community outreach and/or successfully implementing marketing projects.

Demonstrated cultural competence, project leadership, and strong customer focus

Bachelor’s Degree in non-profit management and/or communications, marketing or journalism.

Excellent communications skills: verbal; writing; and editing.

Excellent time management skills and attention to detail.

Demonstrated experience managing professional social media outlets

Excellent customer service skills and the ability to work independently and as part of a team.

Ability to multi-task and prioritize work based on needs of the program.

A demonstrated commitment to humanitarian issues, particularly as related to refugees, and fostering a welcoming community.

Communicate clearly and effectively in English. Bilingual skills preferred.

Proficiency in using Word, Excel, PowerPoint, Outlook, MS Teams, and Zoom